Comfort MedicalReviews of comfortmedical.com

After speaking to comfort medical, i received items we discussed would not work for me and i did not receive items we agreed on. I am new to the colostomy care and products and I was not given any samples nor was my questions and concerns answered completely. I will be trying to find another distributor.

They started out good and helpful.. must’ve been the person I to because in my first reorder they sent me a two piece product instead of the one piece I use. Like, duh, all you do is look at my first order and reorder it... they said no problem, they’ll pick up the wrong product and send me out the one piece... ok fine, we’ll got the order today, but they were urostomy one piece and I ordered the one piece colonoscopy bags or as I tell them, the poo bags. I do use both bags, but use up poo bags quicker than pee bags. Now I’m sitting with no poo bags and it’s saturday, so can’t even get to them until Monday... guess I’ll be using the pee bags as poo bags... might look into another distributor Monday as I’m really dis appointed in comfort medical... being owned by Collast, you’d think they’d have sharp people working for them...

Did not send me the correct items that I ordered.

I called seral times to order my supplies. I talked to different customer service representatives, each of them told me different stories about my supplies. My supplies took too long to be delivered.

I've had some mixed experiences with this company. The representative that I initially spoke with, was quite discouraging. I am new to the experience of using these supplies and was hoping to receive some support in making an informed decision on what to buy. The representative gave the impression that I was bothering her with my questions, and seemed sleepy when I was talking with her. I didn't feel heard, on this very personal situation. However, I have had to call back to receive further support and felt that I was treated with more kindness from puth other reps. I have yet to receive my products, so I cannot comment on that yet. UPDATE. I did finally receive my products after almost a month. To be fair, part of this is due to issues with my insurance company. But Comfort Medical did not advise me that there were any issues until I had called in 5 days later to check on the status. I ordered a 2 piece product. I was only sent the bags. No wafers were included, so they are useless to me right now. I was able to get a representative to over night them, by why did this have to happen in the first place. I was given a number to call after my first review, but it just drops me into the customer services line. No number or extension for a m as manager or someone to speak to directly.

My first shipment of supplies was a total mess they looked like each item was thrown around a wearhouse also someone put a type of ostomy bags that I never asked for or use. The boxes had water damage. When I opened the box the items looked like they were thrown in no organization. I called and was able to ship it back and get a new order when I got the next one it was better but still wasn't the same as the first one I needed everything that was in the first box but the ostomy bags I didn't order when I got the next box I got most of what was on first order but they put so many items of one thing that cut out something else I truly needed had to call and get what I needed bit I had to send back a few items to get the other items I needed. This company has truly been nothing but a huge headache I am really thinking that I will not use this company for future ostomy supplies. I am sure that the company does not care about this one review every time I have called I just get attitude and I give antidote back because this is something I shouldn't be dealing with. Wonder what would happen if someone from corporate found out about this I also have photos of this shipment if someone would like to see..

Dr Bruce Wall has faxed my records in over 4 times. And He has called. But you still heassite me and call him a liter. Some of the phone people are rude. He called in November. December. And again in February. Of this year. He is a very busy doctor and even took care of the EBola. Patients. Mr Duncan. I have 1 kidney and in2017 was in the ER and hospital. Over 103 days. Got A Septic meningitis. . I really don't understand all the hassrtmen. Thank you

I'm just not satisfied with the total level of your customer service. Last year, I called in to request a carrying case for the catheters that were purchased. I was informed by customer service that you guys don't carry them or sell them. However, when I scheduled my next doctor's appointment. The doctors office offered me a carrying case supplied by Comfort Care. This is a deal-breaker. Thank you kindly, Krysta Ogletree Dennard