Comfort MedicalReviews of comfortmedical.com

Worst customer service and support I've come across in my lifetime. Won't respond to emails. Won't answer calls. Calls are kicked off the system after a few minutes of holding. Go somewhere else.

Ordered supplies from these people on February 18th of this year over 9 days later I still have no supplies they continue to blame my doctor's office and I've been treated extremely rudely by any number of people at this company $1 million percent would not recommend it please try another supplier as these people are incompetent incapable and ignorant of the people they're trying to serve zero stars is the only thing I could give if it were possible. I've spoken to at least five different people and there has been no resolution as of the date of the writing of this complaint if you're reading this and hoping to become their customer do yourself a favor and avoid them like the plague they can't even do Saturday shipping after their screw up so we're left to fend for ourselves congratulations I guess I can just tape a Walmart bag to my side

Worst company ever I will not recommend it the supplies no good quality, overpriced they harassing you for misunderstanding between my insurance and them they took over a year to charge me for crappy supplies

The company it's self isn't bad it's the billing department what's wrong. don't know how to bill and most of the time it's Different than what insurance says you owe they need a Professional insurance company ..this is not here say I have proof . going to report them

I just recently had an ostomy and comfort medical is one of the places the hospital recommended for ostomy bags. First month I ordered they asked me if I wanted to get it in a one month supply or three months. I said three. They sent enough for one month. I called when the first month ran out the second batch the sent one box had been cut open on the side. So I called them and they sent a replacement box but no box of replacement seals. This month was the worst so far. I ordered on Tuesday. Told them I had 10 bags left and needed to get this order asap. They said absolutely. Wednesday goes by. Thursday afternoon I call them ask where it is. They tell me they were out of the bag I ordered and was wondering if they could send a different bag. I said yes but I'm down to 4 bags so can we please get these overnight. They said absolutely. Close of business Friday I call back and ask why those bags aren't here. They explained that the bags had shipped from the warehouse to their distribution center and just sat there. She called and got them to agree to ship it out next day air. Saturday afternoon. Still not here and when you check the link for tracking it's in Tennessee. Will be here some time Monday. I have one bag to last 48 hours. I'll find a different supplier. This one has been horrible to deal with.

This place is trash they use to be good years ago but it's all a money scheme where they bill your insurance thousands of dollars when you can go pay cash for way way less some place else. Plus the rep who's not medically trained told me I require to many catheters a day and that they need to see my medical records from my doctor to get approval from them. Yeah forgwt that they ain't medically trained so they can suck an egg Stay far away from this place

When things fall thru the cracks, they fall at a very high rate of speed. This review is due to Comfort Medical being part of the problem but not the entire problem. Having been disabled (quad) since 2010 left us dependent on several medical things. Supplies being a part of the top 5. After having a different supply co the last 14yrs we were advised a new order was needed. Why? No clue. Quads are quads until they’re not. 1st issue, 5week wait for PCP appt. 2nd issue, new Dr. We weren’t aware of that at all. 3rd issue, new Dr changed the date & quantity of supplies. Orders we were told were being faxed weren’t at all. 6week mark, Faxed order kicked back by Comfort due to “scribbles” on order- we need a new order. 6.5week mark, new order sent in - call to Comfort, hold time 107min before anyone answered then immediately transferred dropping the call. Called back, hold time 56min & was able to get David, David who said everything is all set you guys, geez I’m so sorry. David said he was shipping the supplies overnight we’ll have them tomorrow. That was last Thursday, Oct 10th. 7week mark- Called today, hold time 102min, get a cust service rep who says “the box is going out today” What?! Why is the box not here? Per David! It’s packed and in the warehouse. Ok, I need the tracking. There’s no tracking yet, it depends on the cut off for leaving the warehouse. I’m very frustrated with this whole circus tbh. It’s unprofessional starting with our PCP but also with the supplies co Comfort Medical. No one has helped other than countless apologies, transfers of calls after hearing the tone in which I’m now speaking. No one can walk back to the warehouse saying get that box out NOW! Just countless apologies but no resolution. We switched based on a Medicare rep saying they were so efficient and we’ll be so glad we switched. We’re not glad, not glad at all. I sit here today at the 8week mark. 8 weeks of reusing incontinence supplies that have now giving him such a bad uti we have to go daily for IV antibiotic therapy. This shouldn’t have happened and certainly not for this long. No one worked together, just pointed fingers at one another. My husband could pass from such an infection and this should not have happened.

This is the first shipment of catheter supplies for my husband. After several days of delays I was told it was to be shipped "overnite" - this morning my tracking states it will not be delivered for 4 days!! My husband has only one day of supplies left and it is a holiday weekend.