Comfort MedicalReviews of comfortmedical.com

Rating would have been higher but received product day after running out. Not sure why it wasn't sent earlier? Slow shipping?

The customer service agent who took my order was not diligent in following up after my order was placed. I received confirmation from my surgeons office the prescription had been faxed with received receipt but I was told by a different representative no information was received under my account. I was also informed my DOD ID number for Tricare was invalid which proved to be inaccurate. I had questions about my order to ensure all items were on order. Again I received no callback, only a shipping email. The products were delayed enroute but no explanation was given. There are additional Coloplast supplies required which were addressed (Elastic Barrier Strips, Brava Powder, Brava Adhesive Remover Wipes, and Brava Lubricating Deodorant 8oz) during an initial call with Erin Boggs of Coloplast that were not placed on the order. Attempts to address these concerns have gone unanswered from Comfort Medical.

A customer can never know the price of the product. Comfort charges a ridiculous sum to the insurance co who in turn can show a huge discount to their subscribers. Feels fraudulent. On the other hand, everything else is handled professionally.

This mouth was the first time in 4 or 5 years I had a problem, I called on the 18th of November to refill my order , it took 6 days including sat. And sun. I finally received my order on Wed. Of the following week . I did run out . But I'm still satisfied with you.

This was our first order after being discharged from Home Health. We needed to call 3 times before our supplies were shipped to us. Apparently even if just one item is back ordered the entire shipment is held. The Staff was very friendly and apologetic but we were left almost with only 1 day of essential products barring any mishaps! Once the supplies finally arrived the order was complete. Very frustrated since it took so long to ship

As I recall, I ordered 90 catheters. Received 270. But it might work out. My UroLift procedure is scheduled for 12/27. So, I’ll hang on to to what I have. Can I return unused, unopened cartons? If not, I’ll give them to Central Ohio Urology Group. They’ve given me many samples. Thanks.

took four phone calls to get the order done and sent appreciate that it has finally got here

It took far too long to get registered -- more than a week I believe. Then, I ordered supplies with certain requirements, i.e. ostomy bags cut to one and 1/8 inch, and they said they only had one inch or 1 and 3/8ths inch, so I said the 1 and 3/8ths inch would be okay, but they sent One Inch Only, which may be very tight when I try them. I spent enough time with one person, looking up numbers, sizes,. etc., for my supplies by getting out all of the boxes and reading numbers to her. Then later, when talking to a different person, she had me get all of the boxes out again etc., and give her the number all over again even though I told her I had already given that to the first person (by name), but she said she wanted it all again. Otherwise, all were friendly and anxious to help. - Louise Morse