Comfort MedicalReviews of comfortmedical.com

Comfort Medical has been much easier to work with than some of the other medical supply companies that I have used. They could do a little better on their website.

I was told that my order was ready and would be shipped out on a Friday. The following Thursday I called to check on it and it still had not shipped. The CSR immediately had it shipped overnight and it was there when I got home from work. We all make mistakes. I was glad that the right thing was done to correct it.

The sign up was great. The first order was a disaster. We received a box from FedEx that stated 37 lbs that had only 1 brochure, 1 travel pack and a broken box with 15 catheters in it. We had to wait the weekend to call into Comfort Medical to get this corrected. the 450 catheters were shipped overnight thanks to Athena and received on time.

Great customer service. Helpful assistance.

Service was very good as usual, but my order was sent to the wrong address. I updated my address (1201 Craig Street Copperas Cove TX 76522) still they sent it my old address. Maybe the shipping department did not get the new address.

I really like the customer service and products from this company and appreciate on getting these deliveries here so quick but I have one complaint that when I first signed up with comfort medical and asked for some samples before I put an order in and you all did the opposite sent me a whole months script instead of giving me the samples to make sure I like the product and it actually works and unfortunately I had to send the product back to you all because they were too big in size, these 16fr speedy and soft caths are bigger than the ones I've been using which are the bard 16fr plastic cathaters with lube and iodine swabs so I ended up having to go with 14frs they are alot better thank you for your business and look forward to continue on being your customer have a blessed day

My neighbor uses Comfort Medical and she was very happy so that is what I went to. I am happy with the product and accessories. I rate CM a 4 because it took several times for the doctor's order to go through. I don't know who wasn't communicating well but it really held up the process. This is new to me and I didn't know what all to order. The customer service rep was very helpful and the right size was sent. The hospital gave me 2 different sizes that did not work. So i appreciate her help. Thank you, EFC .

Service is excellent but sometimes my insurance info gets lost in the shuffle and supplies get delayed. It should be on permanent file for all involved. Thanks