Comfort MedicalReviews of comfortmedical.com

I returned a device and Comfort Medical still keeps billing me even though they have confirmed they received the device. I've contacted billing at least 4 times and the customer service agent confirms they received the device and will take care of the billing. However, I keep getting a bill and now get threatened with being taken to collections.

Comfort Medical is my supplier. My second order was placed 4 business days ago. I have not received a call back regarding processing. They are not at all as responsive as they were a few months ago. I wonder if they company has been sold. I am concerned as this is a Medical Supply Company.

I am uncertain if they are still my medical supplier for ostomy supplies. I sent an email back at the end of March and requested information and possibly a sample to see if it would work but it is 05/10 and I followed up this morning by email with Dena A. and I’m still yet to hear anything. The last time I called on the phone it took days for a return call. If you’re a new customer they answer right away.

Dangerously unsatisfactory service. In my household the COMFORT MEDICAL GAP is the period of time between when you use your last essential medical supplies (in my situation it is catheters) and when your re-supply arrives. Everyone who sells catheters must know there should be no GAP, never-the-less this is my experience: I called Comfort Medical on March 22, 2023 to check the status of my order. It had not yet shipped. I asked for shipping to be expedited since my catheter supply would be depleted by March 27. I made two follow up calls (3/25, 3/27) in an attempt to determine shipping status which was not available because the catheters still had not shipped until 3/28. They arrived on 3/30! I filled this 3-day gap by getting catheters from my urologist and ordering from two other suppliers on March 27. Both suppliers (one with insurance approval and one for cash) delivered on or before March 29! I cannot trust my comfort, health, and safety to Comfort Medical. Comfort Medical records all telephone conversations. Shipping data is also documented.

All I have to say is that the company needs to find a new delivery company because they don't give a damn about your customers. I ordered a new lot of my catheters and the FedEx driver NEVER attempted to contact my wife so she could accept the package for me. The driver never left a doortag to notify me that he was there on May 3rd, on May 4th didn't contact my wife via the call box by the front door of the building but did leave a door tag and again never attempted to contact my wife, who has been at home during this whole fiasco!!! So, I strongly suggest you get a new and better delivery company because again, FedEx drivers DO NOT GIVE A DAMN ABOUT YOUR CUSTOMERS!!!!!!! A very upset customer, Dean Hanson

Service has been good until the last order. Needed new prescription, so they called the doctor. They couldn't connect, but didn't advise me. I called a week later and finally got them together. They promised shipment that day. Two weeks later, and promises of overnite shipping, no supplies yet. Difficult to get anyone on the phone or return a call. Advised United Healthcare to issue a warning to other insureds. Starting the search this am for a new vendor.

Something is terribly screwed up. The very first time I got supplies from CM I was due to run out Friday at noon. I called late wed afternoon and they sent tem out that evening arriving Friday at noon so I used my last cath. That was 3/31. I am on a qid regimen due to run out 4/28(a Friday). I called Thurs and someone said they would be shipped that day however said the original ship date was May 1. They were not shipped that Thursday nor were they shipped May 1. My Urologist gave me supplies today as we had no idea when the supplies would be shipped. I should get them every 28 days - this time it will be around 34 days before I receive them. I was told 2 different things - that I should receive them in time to have either a 10 day supply or a 2 day supplt A negative 6 day supply just doesn't get it. I made a call on Monday but had to leave a message and the message promises a call in 24 hours. That should have been between 9 and 10 AM this morning so we are going to 28 hours and no call. Not being able to evacuate my own bladder has been trying but terrifying is the specter of not having the equipment to do it. Totally uneasy with the service I have received so far. Would love not to have to spend hours of my time each month trying to get the supplies my doctor has ordered. Thanks for allowing me this opportunity .

By far the worst company i have dealt with. You call multiple times to order theres no one to answer your call and have to wait for someone to call you and they never do, when you finally get to someone they tell you your order will be shipped today and you will get your supplies tomorrow and you never do . I’ve been trying to get supplies for my wife for over a week and no success.