Comfort MedicalYour best choice in ostomy and continence supplies. Free home delivery. Worry-free Process. Superior customer service. Call 1-800-223-4738 or visit www.comfortmedical.com
Comfort Medical (comfortmedical.com) has 5,088 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Health Equipment · ROYAL PALM BEACH, Florida
Excellent
Health Equipment · Fort Lauderdale, Florida
Excellent
Health Equipment · Miami, Florida
Excellent
Health Equipment · Boca Raton, Florida
Excellent
Showing 243 reviews with 3 stars · Clear filters
Mrs. T.
I received a notice for a free water bottle and I went in to claim it. It wanted some personal info and the customer ID number that was on the notice but then it said I needed the form BELOW but there wasn't any form to fill out. Guess I'm SOL for getting what they were offering.
Response from Comfort MedicalMay 18, 2022
We are sorry to hear this. Please call 1-800-223-4738, so we can investigate further.
peters
The past two times I needed night bags you sent Bars instead of Coloplast.
Response from Comfort MedicalMay 11, 2022
We are sorry to hear this. Please call 1-800-223-4738, so we can investigate further.
customer
The last order contained too many boxes of ileostomy bags. When I called, fearing my insurance would not pay for such a large order, I was told that the insurance would pay for it and that the order was the maximin that the insurance would pay for. Why was I sent so much, as I didn’t have a need for so many.
Response from Comfort MedicalMay 11, 2022
Your feedback has been shared with our Patient Advocacy group. This important step allows us to work on continuously improve our patients experience.
Michael M.
Took too long to get shipment of catheters. Finally after calling customer service, I found out you needed a new prescription from doctor. No call or email to tell me. Only a delay in shipping!
Response from Comfort MedicalMay 2, 2022
Thank you for the feedback. This important step allows us to work on continuously improve our patients experience.
customer
It took too long for my order to be shipped. I was a customer in Nov. of 21, had a reversal that didn't work so had to order supplies for ileostomy, ran out of supplies before they could re-instate my account. Finally got my supplies whin two weeks of ordering. I am still a customer.
Response from Comfort MedicalApr 26, 2022
We appreciate giving Comfort Medical the opportunity to rectify the situation and provide the level of service we are committed to do.
Charlene R.
I have been really happy with you until this last order. There was some confusion with my order. I have used you for 14 years ad I almost ran out of supplies . Thank you
Response from Comfort MedicalMar 31, 2022
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
Charles B.
The actual service was good but there are no instructions how to assemble the leg bags. Please provide. Thanks!
Response from Comfort MedicalMar 31, 2022
We are sorry to hear this. Please call 1-800-223-4738, so we can investigate further.
customer
Why did you send me only 2 boxes of wafers and 2 boxes of pouches? I allways got 4 each before. What's going on?
Response from Comfort MedicalMar 23, 2022
We are sorry to hear this. Please call 1-800-223-4738, so we can investigate further.