Comfort MedicalReviews of comfortmedical.com

I was surprised to receive my ostomy supply in a box of 20 instead of two boxes of 10 each. Looks okay but surprised anyways.

It took longer than expected to get supplies after MD signed orders. I was told they would be delivered at least on Monday after order was placed on Friday. My dad had one appliance left. The order did not arrive. I called Comfort Medical and spoke to another sales lady and she told me that the appliances I ordered was on back order. I was not made aware of this when speaking to the sales lady on Friday. I had no appliances left for my dad. I did get the order finally and the first one I used it leaked around the seam. At this point I'm not very happy and I had ordered stoma paste and did not get.

My order took much longer than I anticipated. Comfort sent the Rx request to the wrong number for my doctor, but I wasn't alerted to the issue for 5 business days after ordering. They did have all of the items I ordered in stock! That's the only reason I was looking for a new supplier. They also have very kind & helpful staff.

At first I was not happy. Was told three times I would have my order overnight. That did not happen. At the end of the second week I hit a rep that took care of everything, even item out of stock. Just had to talk to the right person.

I thought I ordered cure and received Coloplast.

Not enough information on the product

When I placed the order for urostomy bags, I explained to your associate that my husband has lost weight and needs a bag with a larger adhesive area. Nothing to do with the stoma. The adhesive ends in the middle of the belly button. The bag will not adhere. We currently use the 1 1/2 size bag. She sent us 2 inch, but the adhesive area is the same. I also ordered one box of the y shaped adhesives for additional support. I received 6 boxes!!!! I will check the hollister website to see if there is a bag that will accomodate.

This the first for ordering