Comfort MedicalReviews of comfortmedical.com

I reordered supplies in early May when I had 10-14 days supplies left. I did not receive anything, so I called with just a few days left. A nice woman assured me that she would arrange an "urgent" order to tide me over until the problem could be worked out. After 5 days I still had not received anything. My frantic calls to you guys (three times) were met by an answering service which assured me that an agent would return my call. It never happened. I was literally wearing my last pouch, which I taped to my body using masking tape because it was peeling. The stress was considerable, as I tried contacting local doctors, etc. Finally, when I found an emergency supply at a local hospital, your box arrived. Apparently there was a problem with my prescriptions when I originally ordered -- BUT NO ONE LET ME KNOW. HOW AM I SUPPOSED TO KNOW, WHEN YOU DON'T TELL ME THERE IS A PROBLEM AND A DELAY???? HORRIBLE EXPERIENCE. If anything like that ever happens again, I am definitely going to another distributor.

Message to call them from my previous review. On eternal hold again. Investigating which agency regulates medical supplies to report them. We are switching companies next month. Since there is no way to speak to a human or leave a message consider this our cancellation of service.

I have been having problems with my order. Past couple of orders have been wrong or the order is missing the 4x4 gauze pads. I am told that the 4x4 gauze pads are not in stock and is on back order. When I call back at a later day I then receive the gauze pads which leaves me to believe that the gauze pads were never on back order. Again this past order I was told again that gauze pads are on back order. I requested to please send out the order and notify me when gauze pads are available. Person I spoke with said that she made a note of it and said she will ship out my order in couple of days even though when I informed her that I completely out of ostomy supplies. When I asked to speak with a manager I was told that there is no manager on site. I was very upset and I called many Comfort Medical numbers and spoke with many different people but to no avail. I finally received a call back and was told that my shipment will be sent out that day with the 4x4 gauze pads, so apparantly they were in stock . My suggestion is to hire competent people. If I continue having this problem then I will stop ordering from Comfort Medical

Ordered my supplies on the 17th and didn’t receive them until the 30th. That’s nearly two weeks. Ran out of my supplies waiting on the shipment. When YOU message a patient to let them know they’re eligible to reorder and they order, SHIP THE DAMN ORDER. I don’t order supplies for fun, I order them because I NEED them! I gave you one star because ZERO wasn’t an option.

I ordered and didn’t receive my catheters. Called you and was told Carrier didn’t have the right address!! How does that happen when I have been ordering for years??? Called 2X that week and got message everyone was training!! Couldn’t leave a message!! Couldn’t talk to anyone!! What kind of business are you? Noons answers the phones on a Monday or a Saturday in the same week!! Very bad customer service. This is the second time I have had a problem with this company. Next time it happens, I’m telling my doctor not to refer his patients to you!! By the way, no compensation for free catheters with all this horrible customer service!!!

The right hand doesn’t know what the left one is doing!!! Very disappointed, I talked to 4 different people and all said something different! My catheters did not come when they were supposed to! I had to go to my Doctors office to get some because I didn’t have any! Unfortunately I changed companies, I will not be ordering my catheters from Comfort Medical.

My order was first shipped to incorrect address. The replacement order which was shipped to the correct address was incomplete. I was missing 4 items. I had to call Coloplast directly to help straighten out my order since I couldn’t get through to Comfort Medical.

I ordered my catheters on-line in early May. Was never sent a confirmation that the order was received. After a week I called the order desk three days in a row and was told someone would get back to me, No one called. I finally told your that I needed some know as I was down to just a few catheters. They could not find the paperwork from my Urology office. I have been purchasing from Comfort Medical for over 9 years and have seen the same Urologist for over 6 years. The order has always been 90 catheters every 90 days. After several calls to my Urology office and back to Comfort medical, I was sent 7 catheters to hold be over and was only sent 30 catheters on May 26 rather than the usual 90 catheters. I would like to remain a customer, but I need better service.