Comfort MedicalReviews of comfortmedical.com

My initial order was wrong, I was sent supplies that could not be used together. When I called to get this correct I was told that since I didn't have product numbers I would have to talk to the specialist who did not call me back. I had to call again after the holiday and was once again sent to the specialist. At that point I had no supplies and was told since the order had changed it would have to go back to my Dr for another prescription signature! In what world does that make sense since my Dr already sent them a script for the type of supplies I needed. After playing phone tag all morning I got another call from their welcoming committee to make sure my order was correct and I was happy, so they obviously don't read or note accounts. Also how am I supposed to have product numbers if they don't have any sort of online catalog to look at! They only get 2 stars instead of 1 because they overnighted my order after it was corrected

I ordered an “all in one “package, item #19004. In stead I received separate items

I have now received two shipments from Comfort Medical. After receiving the second shipment it was obvious to me that my first shipment was 10 boxes short. However, Medicare was charged for 20 boxes. I contacted CM to let you know I was running short and was told you had shipped me a 3 month supply. When my second shipment arrived days ago, there were 20 boxes which was double my first shipment. I have now received a bill for over $200 dollars! I have Medicare and a supplemental plan with Anthem (Part C ) and United Healthcare (RX). Why am I being charged even though I have met my deductible? The bill Had very scant information other than showing that thre billing was for QTY 52. Not sure what that stands for but it looks like the charges filed with Medicare were for 52 boxes (?). Is that a correct assumption? If so, you are in error of overcharging. I called CM and was on hold but pressed the selection for a call back. That was last week. I never got a call back. Why?

I was sent wrong barrier and pouches that will not work together. My insurance company paid for them and now I have no supplies for three months.

Very slow processing, FROM the very beginning being lead to believe order is being shipped out quickly, had to call 2+ weeks later a couple times being told one excuse or another why it’s not shipped then told it would be rush shipped out only to finally get a call to advise Product was not in stock & if I would like a different brand. If my Ostomy was permanent I would switch medical supply companies because I’m a little concerned to when I CAN order bags I will run out before I get them. So although I am happy with my supplies, not so much impressed by the service and turnaround time of receiving

I was disappointed that it took six days to receive my order, especially since my samples that were to arrive in 2-3 days took 5 days to arrive. Having an ileostomy is difficult enough, but not having the much needed supplies in a timely manner is brutal.

The catheters sent were NOT the ones I discussed with your rep over the phone. And they are about the most expensive caths I've viewed online. I won't be buying anymore in the future. A ripoff.

I am sorry to say that we have discontinued ordering my husband's supplies from your company. It was very frustrating trying to set up his new account. When he did try and order supplies the quantities sent were several more than what he ordered. There was also trouble with billing our insurance and whether we had a copay or not. My husband spend a lot of time on the phone without resolving the problem.