Comfort MedicalReviews of comfortmedical.com

Customer service is very bad. Need lot of improvement. Billing section is also not good.

All of the condom catheter tips you sent are defective. The adhesive does not stick. I have tried numerous times to call and get a different condom catheter tip sent and return these. I have been dealing with this for 2 days now. No one is getting back to me. I was in hold for Over an hour. Finally requested a call back. No call back. Your customer service sucks.

I asked to return supplies before anything was shipped out. They also needed to change the order to a one month supply. I just received an email stating the order has been shipped. What am I supposed to do with the six hundred catheters that do not work? I need a shipping label to return please.

Very very disappointed with comfort medical supposedly a very trusted company with very high standards. Over the past 2 weeks spoke to dozens of agents spoke to a manager named Athena she assured me that my package would be shipped over night delivery to receive on Saturday if not would be Monday at the lastest well today is Tuesday June 20,2023 and I still haven’t received any of my ostomy products I ordered from them. Called this morning and asked to speak to a manager the agent said a manager will contact me within 6 minutes 45 minutes later a manager calls me very apologetic but my order still hasn’t been shipped I’m completely out of my bags and flanges and there’s no where here to buy I guess I’m out of luck. Manager Athena assured me AGAIN that she will be pushing my order through and will be in contact with me as soon as she gets confirmation of my order being shipped it’s now 10:30 Hawai’i time I know they will be closing soon so I’m currently on the phone right now again to see what she has to say now. Been waiting for now 15 minutes no one answered yet! Since I started using this company till now it’s always been under construction long wait times some times your on hold for hours before speaking to someone never a time I call and someone answers the phone right away.

6/8/23 Contacted comfort medical to establish new account for ostomy supplies. I was connected with Evon. After about 30 mins all info was gathered and I was told that emergency supplies would be sent and a fax would be sent to my ostomy nurse for a prescription authorization. And I was assured if any issues surfaced I would be contacted. 6/15/23 I contacted my ostomy nurse and she has not received any information or request from Comfort Medical. And I have yet to receive any emergency supplies. 6/16/23 I start calling as soon as comfort medical opens and the following information is provided about my supplies. 1)Emergency supplies were ship to a wrong address. 2)No one did any followup with ostomy nurse. I request to have a supervisor contact me to discuss my lack of confidence moving forward with this company. I was assured everything was corrected and we could leave the comedy of errors behind us and a second emergency supply would be overnighted to the correct address. I agreed hoping all was resolved and thanked the supervisor. At around 3pm on 6/16/23 I have a phone message to call Evon. 20 more minutes on hold to get a message back to Evon I called so she can call me was provided. Evon finally calls back NOW ASKING IF I HAVE A COLOSTOMY OR UROSTOMY????. Comfort Medical sent the second emergency supply with the wrong pouches. I am now so frustrated I can only vote with my insurance card. COMFORT MEDICAL AND COLOPLAST are no longer on my approved supplies list.

I tried contacting you 3 times and each time I was told by a service to leave my name and phone number because someone would have to call me back. No one called! I then found a number I had used when we first were looking around for supplies and was told I had the wrong dept, but at that time she got me to the right place. The order I had placed went out the day before, but was ordered 8 days before!! It had been over 50 days from previous order so why did it take so long to ship!! Then I told the lady what else I needed to add to the order ASAP and I still haven't received the product!! Of course I cannot get anyone to contact me back!!!

I am still waiting for a callback to discuss a billing issue. I have been trying to get answers for a couple of months and no one calls me back.

I only received 1/2 of my supplies and I had to call to get those. Still waiting on the other 1/2.