ComfortkeepersReviews of comfortkeepers.com

Probably the single worst company I have ever dealt with. They employ caregivers who are illiterate, sleep on the job, keep gifts and money from vulnerable clients, smoke on shift, call off regularly, arrive late, arrive at clients homes and sit in their cars so the GPS says they're working. They will send completely unqualified and inexperienced office workers with zero training in client care to an unmanned appointment just to say they didn't leave the patient alone and ensure they get that money. They will remove patient requirements when looking for potential caregivers among their employees, and explain it away as "they don't know what words like ambulation or incontinence mean". They will charge families for appointments not being cancelled within a certain time frame EVEN if the reason for cancelling is DEATH of the client. Their motto is supposedly to "raise the human spirit", but the only thing they're seemingly looking at is their bottom line. They've reduced trainings for caregivers, and do shorter caregiver orientations that are roughly 5 hours instead of two days like other franchise owners offer, to save their bottom line. RUN, don't walk, to find someone better. They're charging you almost 40 dollars an hour to send people they don't even pay $20. They're disgusting.

Needed a caregiver in an emergency situation and Google showed me their website. I called and was quoted a price of $150 for 3 hours of care. I agreed on the phone but they wanted me to sign an invoice first, to pay them ahead for the care. Had "an employee/caregiver " call me to ask me my address and tell me she was on her way to help me as soon as I signed the "paperwork " they emailed me. Finally got the paperwork and read it carefully, hidden in the place where they write the amount they want to charge you, under some "xxxxxx" was a price for $399.00, not the quoted amount. Also hidden within the invoice was an agreement (previously undisclosed) for the agreement of a mandatory 20 hour a week, at undisclosed rates, subscription contract. The woman on the phone never talked about a contract since we talked about a one time emergency service. I got another call from the supposed caregiver who claimed to be parked outside my home, just waiting and rushing me to sign said voucher or bill of sale, still quoting me $150, but papers on email said $399 00. I called the company yet again, told them of the higher cost written on the invoice and the previously undisclosed 20 hour a week contract. They told me to ignore it, that they were guaranteeing me by phone the charge of $150. I declined and they said they would email me another invoice with the correct agreed upon price, it never arrived and they stopped calling me. All they got was my name and address but nothing else. I'm reporting this to warn others that Comfort Keepers tried to take advantage of my moment of vulnerability and need to charge way more than their original verbal quote, tried to sneak a legal binding contract for undetermined charges for mandatory 20 hours of service within their "invoice " Any elder not in all their wits or a family member trying to get emergency care for their parents or themselves can easily be fleeced by such immoral and fraudulent business practices

Comfort Keepers took very good care of our elderly mom for the past three years. They were always responsive to all her needs and openly communicated with us when needed. They provided companionship and company as well as giving mom’s family respite in knowing someone was with her for the time we had contracted for. Comfort Keepers made sure that in the event of a caregivers absence another one was there so there was no disruption to her care. We will and have already recommended Comfort Keepers to others. Thank you for all you have done over the past few years in caring for our mother with kindness and respect. We are so grateful to you all.

Interview successful 29 July 2026 (ID 19fadb214cc543c5) - listed ONLY 3 HSeLaND courses. On 10 Aug and 12 Aug they added 3 more and claimed they were there from the start - they were not. 20 Aug I received Availability Agreement with start date 03.09.2026 - 40h fixed for 16 weeks (ID 1a01f5dd0347939d). I trusted it and resigned from my secure job in Celestica Galway. Contract ended 24.08.2026. I completed ALL trainings BEFORE 24.08.2026: - Induction Declaration signed 21 Aug 15:04 and trainer 22 Aug (Ref C6XM5-HAD8G-7ZA3V-SFMXJ via PandaDoc) - Children First 20 Aug Cert EKP-0758-4798-7607-1950 - LearnUpon - all modules Completed 24-08-2026 On 24 Aug I asked for Contract of Employment - no reply. On 25 Aug Recruitment Specialist claimed the 6 courses were in Welcome email from 29 July - false. Result: No contract, no income since 24.08, had to return from abroad. HR email does not exist (bounce), confidential feedback address is actually Press / Sales Director, and former HR auto-reply redirects back to same recruiter. WARNING: Do NOT resign from your current employer based on Availability Agreement. Wait until you have a signed Contract of Employment with start date in hand.

I cannot say enough about the level of professionalism with management, Heather and Sam they went above and beyond to help me! Even with several delays due to unexpected health issues they kept in touch checking on me and immediately after leaving hospital had caregivers ready to go for me. The caregivers, Andrea so friendly and made me feel so comfortable since this is a new experience for me. She was kind, compassionate and jumped in and took innovative to do chores without having to be asked. She looked around saw what needed to be done and just did it and did it to above satisfactory expectations. Paige is amazing, she is so sweet, compassionate, gentle, listens to all your needs, not just "chore" wise but on a personal basis, where I am at mentally and emotionally! She scrubbed my bathroom til it was so bright 🔆 you needed sunglasses 😎. But on a more important note, we clicked immediately, she feels like a long lost friend and we talked like we were "catching up ", it was honestly the happiest I have been in months! There are just not sufficient words to say how happy I am with Paige. I would highly recommend comfort keepers!

I have been a caregiver with Comfort Keepers for a few months in Oregon and am fairly new to the field. This is the 3 rd company I have worked for and they are by far the best! The first was in Lubbock Texas and then here in Oregon. This company is truly about the team approach and the other companies I never knew who was who. Here I knew everyone including the owner who checked in with me regularly to see how I was doing and offer support. NEVER had that with the other companies! Great place to work!!

The worst company on the market !!! Avoid if possible.

Next time we need this kind of help, we're making one call. Our experience with Comfort Keepers (near Trophy Club/Argyle, TX) was great! We thought we would need a high level of care for a relatively short time, but we didn't have a clear sense of when the first day would need to be. EVEN WITH THAT, Vicky Whitington made it look easy! She came out to the house, assessed the situation, and found the perfect carer for us. That carer, Susanna was great! We had no experience with this sort of thing, so we really didn't know what to even ask for, but Susanna's initiative and creativity made up for that. Excellent service from start to finish.