ColourTreeReviews of colourtreeusa.com

I am having extreme trouble getting a hold of customer service to get support

hard to tell at this time. Havent recieved my purchase yet. Fed-Ex isnt a very speed freight hauler.

Started a refund due to receiving a product that was damaged unstitching in one corner. But on 3/25/2025 they sent a email stating it was under review still nothing.. I did send photos .. I shipped back the items which cost me $37.12 they said I would receive a refund once they received the damaged item they sent me. But they will not reimburse the shipping cost.. I will never order from them again beware if product is damaged u pay for shipping

I bought this as a gift for Christmas for my parents. Once they were able to confirm measurements this one is too big. I asked for help to return and get the size they need, I was told it has been past 30 days for returns. I am not wanting my money back, I just want the right size. They are now ignoring my emails.

I am sharing with the public my disappointment regarding three 12’ poles I purchased only a year ago. Despite following proper maintenance and seasonal storage, the poles have developed permanent bends within one year of use, causing them to no longer stand straight. I have provided pictures clearly demonstrating the extent of the damage, yet your customer service team has informed me that this is not covered under warranty. This is clearly a defect in the product’s integrity and quality. Customer service does not stand behind its warranty policy. They claim the “poles will bend.” For a product that should last far longer, this has been a frustrating and costly experience. I expected better from ColourTree, and believe they should reconsider their stance on the warranty coverage for defective poles. Do not buy. You will be as disappointed as I was within the first year of use.

I’m trying to return this item. I requested the return over a week ago. I still have not heard back from you.

BEWARE! DONT BUY FROM COLOUR TREE! FENCE COVERS ARE MUCH SHORTER! DON'T LOSE YOUR MONEY, AND YOU WILL HAVE A HORRIBLE LOOKING FENCE AT THE END WITH A BIG GAP ST THE BOTTOM OF YOUR FENCE and if you're like me and like your property looking nice I'd recommend finding a different seller, because I purchased a 5' high × 50' long grey 220 gsm fence cover and it was at least 5" shorter than needed even after installing it while I pulled on the tarp and while a second person zip tied it to the fence to get the best results, but at the end of if it I didn't want a gap on my fence so I ended up trashing it and had a loss of $66 due to colour tree not responding to when one needs help but respond very quickly when one has buying questions.

Just made a purchase and wanted to ask a question. No and I mean no one would answer the phone. What about the online "chat" help. No and I mean NO ONE would respond. Will never use them again.