ColourTreeReviews of colourtreeusa.com

There were 2 products(Shade Sail), and hardware, that were returned to their shop. The Shade Sail was inadvertently sent back, but had the purchasers(my son in law) name on the return slip, but NO ONE confirmed receipt. The hardware was purchase from them as well, had my son in laws name on it as well, plus the original packing slip was put in the return box. These service team was harsh, zero help, did not know who my son in law was, even though his name was on the two return packages. NO ONE was willing to help, and you would think that someone would call me(left my phone number and requested a call more than once). The attitude of the customer service folks was absolutely horrible, and off putting, due to the lack any professional customer service assistance.I sent numerous emails asking that someone call me to discuss the situation, and they went completely dark. They said they had zero information on my son in law, but the hardware box was sent from their LA office with his name on it. They obviously did not want to be confronted with a return of the product(s). Some of the worst customer service I have ever experienced. $300 is not a huge amount, and if you change your returns, and customers like Nordstrom does, you might gain more customers. The entire process sucked.

To start with, I haven’t received my package from fedEx because it requires a signature. Handy information to know up front. Last order was 4 times the size and no signature. FedEx sent me a voicemail and said to pick it up at Dollar Tree but they didn’t have it. FedEx said it was out for delivery yesterday but it was not. I called them yesterday and an hour later they called me back and left a message to call them back at a certain number, I did and that number required a code to get through. This morning I get a text that they will let me know where to pick it up at, so I log onto thier site that they sent and it says it’s being delivered between 10:30 and 2:00 PM. Well which is it? Still no product delivered.

I wanted to return my two items for a differant color, so I filled out the proper form on the site and sent it in as described. I have not received not one reply, that was about two weeks ago. The items are still in the box and I have no shade. Not happy.

I had a horrible experience with this company. They advertise a "rust proof, water proof, no maintenance required" stainless steels posts for shade sails. The mounts for the posts rusted completed - immediately!! They told me that a "small amount of rust was normal" and that I should "scrub off the rust". First of all, both of those statements are completely contradictory to what they advertise on the website. After complaining back and forth Colour tree finally agreed to replace just the base plates. They asked for shipping address etc. A week later I received an email that they cancelled my replacement because "management decided not to replace them" Unbelievable!! Horrible products. Horrible customer service. Extremely disappointed.

Purchased a "Rectangle Super Ring - Heavy Duty, Super Durable Sun Shade Sail" in Feb 2024 with a "full 5 year warranty." Used for 1.5 summers and the fabric is deteriorating (becoming brittle) and developed multiple rips. Submitted a warranty claim with receipt and pictures and followed up with three emails - 10 days have passed with no contact from the company. Zero response is not acceptable!

Buyer beware this company only wants your money. They are not interested in answering their phone or returning your phone call. A shipping label was created over a month ago and the product has not shipped. Home depot gave me the company's number to call and they will not answer their phone and they will not return any calls Buyer beware!

I purchased a triangular custom sail and 3 stainless steel poles. Two poles have 2 sections and one pole has 3 sections. The bottom section of the 3 section pole bent. I replaced it with an extra section I had. It bent again this year. The poles are properly lagged into my concrete patio. They are not loose. Each joint in the sections were tightened with a pipe wrench. Last year I tightened the sail and it kept bending the pole. This year I left is snug but not tight. Same thing the pole is bent. I have left a phone message and used the online contact twice just asking for advice on how to remedy. Not looking for money or free stuff. Still being ghosted. No call no emails in junk or anywhere. My option at this point is to can the $2500 I spent and try to find another way to shade part of my pool deck. I think their sails are OK but I don’t recommend the stainless steel poles. From a customer support perspective, I recommend you steer clear of the company. Steve B., PE

My husband told me that we needed to get some kind of installation hardware for the sun shade that we ordered from this company. I went ahead and ordered the "Rectangle / Square Sun Shade Sail Winch Installation Complete Hardware Kit × 1" kit on Friday May 23. When my husband returned home he told me this item was not going to work. I immediately tried calling this same day, May 23, but got a message that the company was now closed and would not reopen until the following Monday which would be a major holiday. This same May 23 day I immediately emailed the company and also left phone messages to please cancel the order. Meanwhile they sent the item out on Sunday May 25, a day they were supposed to be closed. Then Monday was a holiday and the item was dropped off on Tuesday. I emailed the company. I explained the details of requesting a cancellation 2 days prior to the shipment date and asked for a return shipping label. They stated that I had to return the product at my expense. I was told I should have refused the order, which I couldn't do because we had to leave out of town. I don't think this is fair to me.