Jennifer Z.
Customer service is non existent and takes days to respond
I placed my order from Canada. Within an hour, I received an email stating there was a 30% off sale site wide. I emailed customer service immediately, asking if I could cancel my order so I could purchase more items. The current exchange rate and duties are often over 30%, so I wanted to spend more money and get the products I left behind. I received a response saying they would make an exception and cancel the order for me and I responded immediately agreeing to have the order cancelled. It took a few days for a response, and I was told “sorry, too late it had already been shipped” They offered no apology whatsoever, and just kind said “too bad so sad” I can’t believe your customer service is closed entirely on weekends and cannot respond to any emails. Not to mention, since Covid so many are working from home. It took another few weeks for my order to arrive, so I don’t believe it was actually shipped when the agent told me it was. I can buy make up literally anywhere and I definitely don’t need to go through such a bother like that ever again. There’s way better out there with amazing customer service reps who will help and make sure you’re looked after.