ColourpopReviews of colourpop.com

Quality product delivered on time.

Shipping took so long that I actually received TWO orders from a company in China before this one was delivered. One of those orders was placed the same day as the Colourpop and the other two days after. When I emailed the company they were glib about the delay and blamed the shipper but it took over 7 days for the shipper to even show that they had possession of the package. The lipgloss was melted and the color not at all as shown. It was shown as a sheer pink and was HOT pink. The other products were fairly abismal as well and all but one ended up in the trash.

I really like the eyeshadows especially, but the customer service I've experienced was truly subpar. My order was delayed over a week from leaving the fulfillment center and the customer service agent didn't exhibit any level of empathy and told me to call DHL? It was very odd

Rather slow at processing orders and dispatching for delivery.

International delivery timing was reasonable; around 2 weeks. Items no longer come in a box but a cardboard envelope instead. It is less sturdy, resulting in a few squashed packaging (fortunately items were not affected). Pls use a sturdier material otherwise, bring the box back

7 weeks since i ordered yet i still have to receive it 🥲

I’ve ordered from Colorpop a few times, and in the time it takes me to get a shipping confirmation they’ve come out with like 3-4 new products to market at me in my emails. It’s really annoying and honestly not a good look from a consumer perspective. I’ve seen many other Colorpop buyers express similar sentiments in various social media areas (my age group does everything via word of mouth) calling the company “greedy” and “lacking in their original vision” and how they buy from other smaller companies now. Quite frankly, I quite agree based on how little they seem to care about the time it takes between processing my order and releasing even more products that look exactly the same as others in their lineup. They’re getting 2 stars simply because the formula is decent although I’ve had some fallout all over my eyeshadow palette upon arrival and hardpan super shock blush.

Colourpop eyeshadows are the best! I’ve used every high end brand of shadows and still use my Colourpop shadows the most! I’ll continue to buy yours over the high end brand shadows!!