ColorescienceReviews of colorescience.com

Paid £100 and still not got my delivery as DHL keep lying and saying they couldn’t access- what a complete lie, there has been no attempt as I have been waiting for the delivery- absolutely would not recommend buying from this company again if they use dhl- can’t recommend the products and they have never arrived!!!

They ship through DHL, the only carrier that does not deliver to my door. The DHL carrier dropped the package outside the mailboxes, and there was no sign of it. The Colorescience customer rep told me to ask my neighbors about it. Did she think I would knock on 100 doors? Anyway, the package is gone, and Colorscienec takes no responsibility for it. They might as well have dumped it on the side of the road.

I ordered three items, but one of them was incorrect. I initially contacted the company using the submission form on their main page, and then followed up with the concierge team, who responded promptly and are apparently based in the US. I received three separate emails from them, only to be told they couldn’t assist me directly and that their UK counterpart would handle the issue instead. They passed on the UK contact details and was also advised to use the returns page which felt like passing the buck. Why should I be burdened with returning an incorrect item when the mistake was entirely on their end? They could have easily arranged a Royal Mail pickup or offered a more customer-friendly solution. But no nothing of the sort was even suggested. This has been a frustrating and disappointing experience. A company that operates like this clearly puts profit over customer service. It seems the CEO and directors are completely out of touch with the operational mess customers are forced to deal with. I’ve wasted my time trying and failing to get the item I actually ordered.

My reviews unlike most others is positive as had a good experience, although I had no need to contact customer services where most issues seem to arise. I purchased Total Protection Shield Flex and am very impressed. The colour changes to match my skin tone, is easy to apply with fingertips and provides great coverage, it can be built up as needed. Since purchasing this I’ve not applied foundation once as the application time is so much quicker with Flex. I’ll definitely be repurchasing.

I received a 20 percent off card in the mail after the expiration date. Contacted them and they said I could still use it. Several days later I tried and they said it wouldn’t work due to the expiration date. I texted and explained and received a written text saying it was fine to use it and the discount would be applied. It didn’t work. They texted again and said no wouldn’t work due to expiration. I explained that I had it in the text message that morning saying it was ok. They said no. I asked for a supervisor to contact me since I had it in writing. No response. Product is excellent although very expensive. The chat and email responses are scripted and take days to complete. Just not worth it at this point. ColorScience customer service is the worst.

I bought the sunscreen as it had been highly recommended by an acquaintance. Some time later I got an email with an offer and a free gift if I spent a given amount of money. I bought the Flex, which had also been recommended and an eye product. What a royal waste of money!!! All the products are super small, especially the eye one, which I cannot even tell if there is anything in the bottle at all. I have not seen any improvement on my skin. Highly overpriced.

I purchased this from my hair salon as it was highly recommended. I bought the stick blush, foundation, glow and under eye corrector. I enjoyed using them until the foundation took on a foul sour odor upon application. I’m guessing it has expired but I purchased this about 5 months ago. Very disappointed considering I spent over $200.00 on the products. Expiration dates is 05/2026. I will stick to the mainstream brands that I have trusted for years.

The worst customer service ever! Avoid purchasing if you can. I purchased two Products 8 weeks ago. One arrived & the other was missing. I have been emailing since for a refund, they clearly do not read emails as they shipped another one few weeks later. Then they claim they can’t refund until they receive the product back. I was emailing someone called Amy, who takes forever to respond & doesn’t know where my refund is even after they received the product back. I sent a follow up email to chase this & someone called Helen replies saying; you will not be getting a refund, here’s 25% off your next order? After I paid full price & returned extra product they tried to send. She claims they are a small team. Please avoid multiple orders at once if you are placing an order. The small team probably miss items out whilst packing.