Jamie L.
SLOW PROCESSING
They post shipping times as 1-3 days but fail to mention they'll sit on your order for days before processing it. Probably fine if you don't the need the item right away, but not if you need it in a timely manner. Also even though they have yet to ship my item they claim there is no way to cancel the order. You haven't it pulled it to ship yet you should be able to cancel it. Shipping price is a scam based on this.
Response from The Colorado CyclistJul 27, 2026
Hi Jamie, Thank you for sharing your experience. We understand how frustrating the delay and lack of timely updates must have been. During that time, we were working through an unexpected system upgrade that impacted our normal order processing. While this wasn't the experience we aim to provide, we appreciate your patience and your feedback, as it helps us continue improving our service. – Customer Support Team