The Colorado CyclistReviews of coloradocyclist.com

Response from The Colorado CyclistOct 6, 2026

Thank you for taking the time to leave us a review. We are truly sorry we couldn't fulfill your order as expected due to stock availability. We've reached out directly to check in and share the refund details. We understand that this is disappointing and we appreciate your feedback and the opportunity to improve your experience. - Customer Support Team

Response from The Colorado CyclistOct 1, 2026

Thank you for your review, Jeff. We're sorry to hear the gloves didn’t work out for you. We appreciate you giving them a try and taking the time to share your feedback. We hope we can serve you better next time. - Customer Support Team

Response from The Colorado CyclistSep 11, 2026

Hi J, We’re sorry the return experience didn’t meet your expectations. Our 90-day return policy allows customers to return eligible items, with return shipping costs the customer’s responsibility for standard returns. We understand that this can be an added expense, and we appreciate you sharing your feedback. - Customer Support Team

Response from The Colorado CyclistSep 11, 2026

Hi John, We’re sorry to hear that your experience left you disappointed. We understand that customers expect more than just an answer when they reach out, and we regret that we fell short of that expectation in this case. We appreciate you sharing your feedback and will use it to help us provide a better experience moving forward. - Customer Support Team

Response from The Colorado CyclistSep 4, 2026

Hi Aric, Thank you for sharing your experience. Our return policy allows returns within 90 days. However, for orders that are shipped correctly and are being returned due to change of mind or other preference, the return cost will be the customer's responsibility. This policy helps us keep our pricing competitive while still offering a flexible return window. We appreciate your feedback. Feel free to reach out if you have any questions or concerns. - Customer Support Team

Response from The Colorado CyclistAug 13, 2026

Hi Todd, Thank you for your review and we’re sorry this experience was frustrating. We received your email on July 28, and the order had already been processed and shipped that same day before we were able to review your request. At that point, we were no longer able to make changes since the order had been shipped. The item we processed was the product selected on the original order, but we understand how disappointing it was when it wasn’t the item you intended to purchase. We also understand your frustration with the return experience and appreciate you sharing your feedback. We’re always looking for ways to improve our response times and overall customer experience, and we’re sorry we fell short of your expectations here. - Customer Support Team

Response from The Colorado CyclistAug 3, 2026

Hi Mike, Thank you for your feedback. We're sorry to hear that your experience with our communication didn't meet your expectations. We understand how important it is to receive timely and helpful answers, especially when you have questions before making a purchase. We appreciate you sharing your experience, and we'll use your feedback as we continue working to improve our response times and customer support. - Customer Support Team

Response from The Colorado CyclistAug 3, 2026

Hi Roger, Thank you for your feedback. We're sorry to hear you received a part that wasn't what you expected. We appreciate you taking the time to share your experience, and your feedback will be shared with our team as we continue working to improve the accuracy of our orders. - Customer Support Team