Colonial Metals GroupClients choose Colonial Metals Group because we provide a safe and efficient retirement plan that optimizes their assets and savings. Regardless of your circumstances, you can invest in precious metals by using Colonial’s knowledge. To put it simply, we are specialists in the markets for gold and silver. We assist you in exceeding your objectives.“Secure your life’s work. Let Colonial Metals Group experts help protect your financial future.”
Colonial Metals Group (colonialmetalsgroup.com) has 143 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Investments & Wealth · Hollywood, Florida
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Investments & Wealth · Orlando, Florida
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Investments & Wealth · Ponte Vedra, Florida
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Investments & Wealth · BOYNTON BEACH, Florida
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Showing 3 reviews with 2 stars · Clear filters
Doug F.
One Star, i trusted Colonial Metals group, they advertised, on a news channel i trusted. I bought my order in April 2025, and i started checking my delaware vault depository, and as of Dec 12th they have not sent my silver over to Delaware vault for me. I have yet tyo hear any stauts up date on this, should i get concerned?
Jim R.
In early June 2025, my wife had a positive initial consultation with an investment advisor at Colonial Metals Group regarding the conversion of two IRAs from cash to precious metals. Based on that discussion, she agreed to purchase a mix of gold coins and silver bars, and a sales order was created and processed on June 23, 2025. However, due to unexpected personal and medical circumstances, she decided to cancel the transaction and sent an email on June 28, 2025, requesting that the transaction be reversed and her cash IRAs reinstated. Now, nearly two months later, despite multiple attempts to reach CMG by phone and through their website, this request is still unresolved. Over $100,000 from her IRA remains unreturned, despite our clear cancellation request. As of today, August 24, 2025, we once again demand an immediate return of these funds, as originally requested in the June 28th cancellation email. Until all the money is returned, and based on this experience, we urge any potential investors to exercise extreme caution when dealing with Colonial Metals Group. Lack of responsiveness and failure to honor a cancellation request involving such a significant sum is deeply concerning and should serve as a warning to others about dealing with Colonial Metals Group. Update 9/10/25: After sending an email on 9/5/25 to every address we could find at Colonial Metals we received a phone call from them on 9/8/25 apologizing for the 2-month lack of response and promising the return of our funds in two days. To our pleasant surprise, all the money they were holding was deposited into our Entrust account on September 10, 2025. We learned this by email from Entrust - we never heard from Colonial Metals that our purchase order was canceled and the funds had been returned.
RT
WABC radio and public figures supposedly use this company. In the process of buying gold I ended up following the brokers suggestion of 70% silver 30% gold on October 31. I was told 10 to 14 days to delivery. Well it’s been 3 weeks. So now they say 8 to 12 weeks because so many people have purchased. So the previous comment on November 15 seems incorrect. they should have given me a call first. The issues are with the customer support group. I have medical treatments weekly so I had to be at home to receive the 25,000 dollars of bullion. They told me it shipped on a Friday. I would be home the next day. They also stated a signature is required. FedEx left it on my porch on Friday with no signature. Two weeks later I get a call from the broker saying he would give me “Clarity”. The problem is the customer relations and delivery department. I got several calls but the information was inaccurate each time with a different story. They really do not listen to the client at all.I have now heard that it comes from Europe, there are customs and manufacturing delays , and the shear volume of purchases. Had they stated that up front and scheduled it for the days I am home there would be no issues. Their attitude is that they have a million dollar insurance per shipment so it’s not a problem. I was offered free silver as compensation. I did not take it. Gold and silver are dropping and they tried to tell me that I had a profit. Hahaha! I told the broker not to worry but he said the CO would call me. She did and we set up a call time. She was more than a half hour late and I had other things to do. Sorry. No call back. If they spent the energy providing accurate information and not been so self absorbed it would have been a good experience. BTW I worked as an Account Executive for Merrill Lynch when full registration for every exchange was required including commodities so I don’t need clarity.