Colonial Metals GroupReviews of colonialmetalsgroup.com

Unfortunately, I too believed the CMG sales staff and on 28 FEB 2025 transferred my retirement invested IRA to CMG for the funding of a GOLD IRA. Promises were continually made regarding the slow movement to fund the IRA. Several sales people have left in order to preserve their professional integrity. Those I speak with today- it’s now mid-September 2025 - are courteous and provide the same empty promises. I have contacted CMG CEO and am waiting, waiting, waiting to hear from him…maybe today??? I have requested a refund of my investment since it’s clear CMG is unable to fulfill their contract with me. Yes, it would be a pleasure to revise this review upon the funding of my GOLD IRA!!!

Run - don’t walk away from this company! Their representative Brian seemed so genuine and knowledgeable. We received SO many assurances that we were making a sound decision in moving away from our 401K and him helping us to “invest” in precious metals. He helped guide us into what he deemed the best investments and our money lost 1/3 of its value by the investments he chose for us! We are senior citizens and will NEVER recoup that loss, much less increase our funds beyond where we started. I’m sick over what they did to us. The “free” safe was anything but free when we account for the many thousands of dollars they took from us. I’ve heard that they bury any negative reviews but I hope someone sees this and saves themselves the disappointment. Oh, and Brian who was in constant contact early on won’t even return a message now.

I wanted to warn others about Colonial Metals Group due to their poor customer service and lack of transparency. It is nearly impossible to reach anyone, and when I do, I either get transferred to someone who can't help or receive excuses for their lack of communication. They do not provide monthly statements or values to me despite being promised this, there are no details on their hidden fees, only the spot price is provided which does not reflect the actual value of my investment since the buyback value is needed. I'm unable to obtain the buyback value without contacting someone at the Colonial. I've also been overcharged for metals, and they are nowhere near spot price. I wouldn't have invested if I knew half of this. Recently I've been trying to obtain the buyback value of my precious metals for eight months without success and have contacted them at least 30 times, which I find unacceptable. I suspect their practices are fraudulent and deceptive, and I want my money returned through a rollover to another legitimate IRA. I transferred the money to Colonial via Equity Trust as this is the company they use to hold the precious metals I own, but I cannot sell the metals through them; I again have to work with Colonial to sell and no one responds to anything. These companies often target retirees with promises of great profit, communication, and transparency, but once you transfer your funds, they become unresponsive. After reviewing my investment on Equity Trust, it appears I have lost hundreds of thousands of dollars I invested due to undisclosed fees, etc. and have no idea what my investment is worth. They said they were A+ BBB certified, and I see that they are not. Lies again. I expect the company to resolve this immediately before I move onto legal action.

I bought some silver from your company about 5 months ago and I have not seen one ounce of it yet. I have contacted you several times and I have not been given any explanation for the delay. I was finally contacted by CMG and have now received my silver.

The Colonial Metals Group representative I spoke to on the phone during the final stage of setting up a gold IRA account was the person who would determine which metals would be included in my portfolio. In that conversation, he explained a financial term to me, which was "spread." He gave an innocuous example in which the difference between the price at which a gold IRA group purchased a metal and sold it to a customer for was negligible. After he selected the metals in my portfolio, I was immediately emailed documents to sign. They included an intimidating paragraph concerning the "spread," but being led to believe that the spread was likely to be reasonable, I signed. Here is an excerpt from the contract regarding “spread”: "On the date this agreement was offered to Customer, CMG’s Spread on (i) bullion was between one percent and nineteen-point ninety-nine percent (1-19.99% never to exceed 19.99%); and (ii) low mintage private coins and bars and numismatic coins was between five and fifty percent (5-50% never to exceed 50%). However, these percentages vary, and the actual Spread on any specific transaction may be outside the stated typical ranges." Once the transaction was completed, I was sent a receipt for the various metals I’d purchased. I then checked the prices for the coins against their prices on two sites where I’d made small purchases of physical silver before. One coin that I’d been sold and looked to me it retailed in the $1,000–$1,090 range but had been sold to me for $1819… and I'd been sold five of them to make matters potentially worse. Another coin I'd been sold looked as if it should have been in the $208–$218 range when it was sold to me for $392. And I'd been sold 11 of them. The way that CMG representatives present themselves on various podcasts is that they are patriots and people of faith. In my opinion, this encourages potential customers to consider negotiations with this company as being between people who are on the same side of the table. That’s not the case. A negotiation with this company – based even just on the terms of their contract – is very much like one between a customer and a car dealer. They will upcharge you if they can... sometimes nearly double the price of the coin.

I made a significant purchase in February, 2025. The salesman I had was very communicative and helpful but, long story short, my order wasn’t delivered until July—and then only because I threatened legal action directly to two upper level officers. This was a very anxiety-producing experience and frustrating as hell. I would not recommend buying your metals from these folks. Although I got an acknowledgment, I did not get an apology.

This company flags any negative reviews and tries to get them taken down. They flagged my previous review twice within three months. The first time, I had to provide documentation to prove my experience was real, which I did, and it was put back online within a few hours. Last Wednesday, they flagged my review a second time. This time, they went after me for ‘harming their business’ by reporting them to the CFTC and suggesting others do the same if they have been scammed by one of these gold companies. The automated bot used by this website identified my post as “promotional materials” because it included contact information to help scam victims report a scam. So I edited it and this website put it back online. The colonial metals group uses high-pressure tactics and misleading information to try and sell semi-numismatic coins at about double their actual value. They call and text repeatedly to the point of harassment and refuse to take ‘no’ for an answer. When their rating dropped down to about 4 stars, this website suddenly became flooded with what appear to be fake five-star reviews from unverified people, which all essentially say the same thing and name the same person. This is an extremely sophisticated scam. Don’t fall for it. Edit: They flagged this review also, claiming defamation. This website found nothing wrong with my review and put it back online. Edit: They have flagged 100% of the 1-star reviews. You can verify this by clicking on “how this company uses trustpilot” and then “flagging”. The site is slow to update, so the data does not yet include their third flag on me or the latest flag on someone else, which happened an hour ago. Edit: They tried to get this post taken down for “defamation” when there was no defamatory content— this is the definition of trying to silence critical feedback.

Harassment