Zachary Dela C.
Lacking customer support -updated-
—Updated review— I removed my previous review in light of the gracious customer support provided by the company. I appreciate the quick response to resolve the matter. Aside from the incident, the process was legit in terms of receiving my purchases and in the quality of the PDFs. Additionally, I appreciated that some texts were in EPub for format, which makes document navigation quicker. Overall, I am happy with my purchase and in the actions provided by the company to remedy the mistake. I would recommend this service to any college student looking for affordable, high quality texts.
Response from CollegeStudentTextbooks - New URL: textbooks.dadOct 2, 2019
Hi, Thank you for your review. We are very very sorry for any trouble caused. We usually reply within 24-48 hours but not sure how we missed your first email! replied to the 2nd within the time limit. Yes, we are under a lot of stress these days due to the heavy load. I've also refunded you the charge to the ebook that was not sent, and have also sent that ebook free of cost as compensation. We are a very small company trying to help students get cheaper books. P.S If you have problems with Google Drive, we can also send you MS ONE Drive or any other cloud drive link you prefer. Best Wishes Colleen Stewart CSTB.US


