Coliving.comReviews of coliving.com

Great customer service. I felt heard about all my worries concerning my stay.

While I didn't get a chance to stay at the coliving house, I did receive good service during the cancellation process from the coliving.com agent.

Despite having to cancel my planned trip to ChangMai at the last minute for personal reasons coliving refunded me a lot of my down payment, even though they didn't have to. Very impressive! Hopefully I'll be able to use coliving again in the future.

Booking with them feels safe because coliving.com keeps the money until after the arrival. The place I booked had some problems with their system and someone from coliving.com prontly assisted me with this issue.

Worth the value it offers for one of the Bali locations. I haven’t tried other locations yet, but so far some seem to be very expensive. I would say if the price is right perfect option for long stays.

I love the feedback provided. Location was amazing, communication 100%. Few minor things wasn’t like I expected. Therefore. All good.

I had to cancel my coliving stay becausee it did not live up to the description on the website. I reached out to coliving's customer support after the stipulated 24h reporting period, asking if there was anything they could do to help, sending some pictures of the coliving and things that did not match the description. The person I spoke to, Ana, was very quick to respond and very helpful. The only thing I wish could have been done differently was that I asked coliving to not share what I had written to them with the host because I wanted to speak with the host myself first and just wanted advice on how to proceed. Coliving did speak with the host, however, and this led to a conversation where the host told me in no uncertain terms that I was not allowed to stay and had to leave the next day. I believe the fact that coliving reached out to the host before I did soured our relationship to some degree, though the outcome might have been the same either way as the host was not willing to accept a reduced fee for not matching the description. I don't think that coliving offers to find you an equivalent accomodation in case you have to suddenly cancel your stay, like AirBnB would, for instance. This could potentially cause big problems for the person using their services. I also think the 24h reporting period is too short. I was lucky enough to find another accomodation via a different provider and I had some back-up money to pay for it while I waited for the refund, but everyone might not have the same circumstances. With that said, coliving was very helpful and quick during the refund process. I was refunded the full amount, minus the days that I had stayed in the coliving, and minus the fee that the coliving host had initially paid to coliving, according to the (very) fine print that was not immediately obvious during the booking process.

The team was very helpful, kind, and answered questions in a timely manner. The reason I left one star off is because I was contacted by several different people on various platforms. Streamlining communication to one person would ease confusion in the future. There was also an issue with the billing platform that delayed booking.