Coliving.comReviews of coliving.com

I would avoid booking via coliving.com if you can book directly with the host. Part of coliving.com's policy is a 24-hour grace period from when you move into your accommodation, so you can hold payment to the host in case of any issues. I had issues on moving in, my initial report was submitted within the 24-hour window defined in their policy, yet I received an email hours later from coliving.com stating payment had already been captured automatically which was in full breach of their own policy. Furthermore, I was asked to deal directly with the host which put the entire resolution burden on me. The policy exists for cases like mine. On pressing for a more acceptable response from them, when they finally got back to me over 24 hours later (the excuse was it was the weekend and they were short-staffed), I didn't get any apology, nor any admission or acknowledgement of breach. Meanwhile, I spent the entire day on Sunday playing a game of ping-pong with the host who was also left completely in the dark as to how best proceed. Myself and the host both finally received responses. Long story short, I was granted a full refund but I suspect it was only as a result of my initial review on here - once the matter was closed, I received emails from a coliving.com rep asking me to delete or amend what I’d written on here, followed by two more emails on the next two days consecutively, repeating the same request. I found that persistence inappropriate and unnecessary. I’m updating this to reflect that the problem was resolved, but my rating is based on the complete experience: the initial difficulty, the feeling that I only received quick support after going public, and the repeated requests to alter my review. Whilst I understand businesses wanting to protect their reputation, this approach felt incredibly intrusive and added to the strain rather than repairing it.

shitty service from shitty host Tried to book a place the website said was available the host said it wasn't. This will happen a lot, none of the info about availability is correct. Worst option to go with if you don't have a lot of time. I was canceled another booking because I trusted he website when they said the place was available. When the host said its not and only available July said that's fine. then she changed her mind again said only the large room. I said that's fine ill pay more for the large room then she never replied. I have the screen shots. They also allow hosts to hide the information about themselves so you don't know who they are. VERY Shady. AIRBNB would neverrr. They require guest to verify their profiles and provide photos and info however most hosts do not provide information about themselves for guests. There's also not phone customer service if you have issues you have solved it via email. really wanted to give it a fair shot. Happy to increase my rating to 5 stars if my experiences improve to that level. Still trying to book and and contact customer service UPDATE: Experience did not improve. The host continued to ignore all my questions after support got in contact with me. They canceled saying exactly "This person is not reading the answers we provide and just continues to write the same questions." I ASKED THE SAME QUESTION BECAUSE THEY NEVER ONCE PROVIDED AND ANSWER. waack platform that allows waaaak hosts to provide shitty services. They do not enforce standards host must comply to. if so they are doing a bad job.

This is the second time I’ve used coliving and once again the property has accepted my booking and taken my money but then told me the room I selected has been taken. This website seems to take no responsibility for calendar bookings and shows all rooms available at different prices. I would suggest you go straight to the coliving website you want to stay in and book directly with them. Just use this site as a search engine, it’s not good for anything else

1st booking - their website said cleaning was included, it wasn't. I had to battle with the host during my stay. There was no support from them. 2nd booking, I asked a question to a host and they charged me for a booking without consent. They wouldn't refund me in full and wanted to take a transaction fee (simply pointing to their terms). My credit card had to step-in and raise a dispute. Then suddenly they were able to refund me. They all do not comply with UK data laws and refused to comply with my SAR. 3rd and final time - made a booking, the host added a random £300 membership fee AFTER the booking. Asked for help - was ignored. Do not use this platform, there is no support, no help when things go wrong. Chatbots are useless and support appears offshore with generic response sand very little tooling. They don't understand the laws that apply to them.

Sketchy deposit practices The host has still not returned my deposit after 3 weeks and I have been communicating with the Coliving support team... who have done absolutely nothing to help. They keep saying they'll "keep me updated" but don't provide any information unless I follow up. Even then they don't have anything to say. I even asked if they could just refund me directly or apply it to my next stay, which is starting in a few days, but they said no. I still have not received my deposit. There are so many other platforms that offer the same thing - I suggest using any of them except Coliving.com. Side note: While we enjoyed our first stay, it was not a Coliving situation. Only two rooms in the house, no dedicated workspace anywhere, and no shared areas except for a kitchen. It was us and another couple and we all used to crowd around the kitchen table to work. We still really enjoyed our time because of the location, but I have no idea why Coliving approved this.