Coliving.comReviews of coliving.com

Response from Coliving.comJun 21, 2024

Salut Isabelle, Nous sommes désolés d'apprendre votre expérience et comprenons votre frustration. Cependant, nous n'avons trouvé aucune réservation sous vos coordonnées. Pourriez-vous s'il vous plaît fournir votre numéro de réservation ? Il est également possible que cet avis concerne une autre entreprise. Nous prenons ces préoccupations au sérieux et souhaitons résoudre ce problème le plus rapidement possible. Merci de votre collaboration. -L'équipe Coliving.com

Response from Coliving.comJun 7, 2024

Hi Eva, We're sorry to hear about your experience and understand your frustration. However, we couldn't find any booking under your details. Could you please provide your booking number? It’s also possible this review might be for a different company. We take such concerns seriously and want to resolve this as quickly as possible. Thank you for your cooperation. -The Coliving.com Team

Response from Coliving.comApr 28, 2024

Thank you for sharing your experience with us. We truly appreciate your feedback and are deeply sorry to hear about the challenges you encountered during your stay and with the return of your security deposit. We understand how important it is to feel confident and supported throughout your coliving experience, and we're genuinely sorry that we fell short in providing the level of service you expected and deserved. Rest assured, your concerns have not gone unnoticed. One of our support team members will be reaching out to you shortly to address this matter personally and work towards a resolution as quickly as possible. Your satisfaction is our priority, and we are committed to making things right. We sincerely apologize for any inconvenience this has caused you and thank you for bringing this to our attention. Your feedback helps us improve and ensures that we continue to provide a positive experience for all of our users. -Coliving.com Team

Response from Coliving.comFeb 13, 2024

Hi Evan, We are sorry you had a bad experience with one of our hosts' coliving spaces. The reviews you see on Coliving.com are real, but it's not up to us whether they are imported from Google. Most are imported or from residents through Coliving.com. I can see that you just gave the host a low rating on Coliving.com. We will follow up on this case to ensure that the host corrects their listing and fixes any issues with the property before we send more people there. The Coliving.com team

Response from Coliving.comDec 8, 2023

I'm really sorry to hear about your experience and the confusion regarding our refund policy. I understand how important clear communication is, especially when it comes to financial matters. Please know that our policy about non-refundable service fees is outlined on the Listing Page (before booking) on the Booking Page (during booking), on Booking Details (after booking) and in our Resident Terms which is available in the bottom of the page at all times. We can add the service fee as a credit in your Wallet for your next stay through us, if this helps. The Coliving.com Team

Response from Coliving.comNov 1, 2023

We're sorry to hear about your experience and take your concerns seriously. Please get in touch with our customer service with your booking details so we can investigate and resolve the issue promptly. We are committed to making things right and ensuring our policies are consistently applied for residents and hosts. The Coliving.com Support Team

Response from Coliving.comSep 11, 2023

Hi Nauhel, We would appreciate it if you moved this review to the company you have been dealing with. Coliving.com is not responsible for disputes/refunds between hosts and residents. This is not run through us. Please update your review.

Response from Coliving.comAug 30, 2023

Hello Ilze, I sincerely apologize for any inconvenience you've experienced while booking through us. We strive to maintain transparency by notifying both the host and our guests about any changes to a booking, whether via email or on our website, especially before any payment. Please rest assured that neither our hosts nor Coliving.com have intentions to mislead anyone. If you believe there's been an oversight or mistake on your end, the best course of action would be to contact us or the host immediately. This allows us to assist and rectify the situation promptly. From our records, it appears you haven't yet reached out to Coliving.com for support or initiated a cancellation. As per your payment details, you've made a $300 down payment. The host's cancellation policy provides a full refund if canceled 30 days prior to your move-in date, excluding fees. We recommend reaching out to the host to discuss the possibility of changing your dates. If that's not feasible, please inquire about a fee-free cancellation. Coliving.com Customer Support