Coliving.comReviews of coliving.com

Je trouvais le concept génial pour mon fils qui part en stage à Vancouver. J'ai fais une demande de réservation mais je n'ai jamais eu aucune réponse. Très déçue car mon fils part dans 2 semaines il n'a toujours pas de logement. :(((

I’ll leave my first review hereunder for transparency, but I must absolutely warn everyone about this website and there way of working. There is for sure a complete lack of accountability from their team and very poor price transparency on their website - to keep the story as short as possible, the cost structure on the website in not following European law, and is misleading. I logged a complaint through ECC and they confirm my statement but unfortunately - be aware too – coliving.com is an American platform - so even if they don’t respect European consumer rights, there is nothing that can be done (at least by the free legal services that the ECC offer). The one thing that I find absolutely alarming and just appalling human behaviour is that they actually threatened me in the end with taking an additional >400€ from my account because I wouldn’t fully remove this review and because they didn’t like me taking a stand against their poor price transparency. So, there might be an absolute lack of negative reviews because of this strategy. Also, don’t be fooled by their answer here below, they are not willing to help and they haven’t changed anything on their website since. Finally, I’ll actually get a chargeback through my credit card insurance (fyi, it’s possible if you have been misled too), but please save yourself the hassle and just book directly with the rentals, otherwise there are other platforms to use, this platform offers absolutely nothing except a pretty website, they do not intermediate, they just add a charge and come with a big bag of tactics to avoid any accountability, a very big bag, a huge bag, the biggest bag you have ever seen.. *sigh*… --------------------- INITIAL REVIEW: I booked something yesterday (since my already planned cohousing has one month of delay) - the host told me through whatsapp that there'll be an additional 50% of the month's rent admin charge - The rent was already extremely expensive, almost 900€ (9m2 room) so I would've had to pay an additional 450€. This cost was no where to be found before booking, so my only choice was to cancel - so I lost 120€ in less than 24hours (which was the minimum to pay upfront, only after paying this, was the additional admin fee mentioned).. Lets hope no more scams whilst looking for a one month solution :-( Be very much aware for offerings through this website, there's a big financial risk :-(

I am a seasoned traveler who has lived in over 40 Airbnbs, colivings, and rental places, and this was by far the worst experience of my life. The host was incredibly rude and unprofessional. Not only did they demand the first and last month’s rent upfront, but they also insisted on an additional security deposit that wasn’t mentioned in the booking terms. When I contacted Coliving customer support, they admitted it was an error on their website but still told me I had to pay the deposit—an unexpected financial shock. I requested written confirmation from the host for the refund of this extra deposit, but he refused and instead pressured me for more money, even threatening to throw away my belongings. I immediately reached out to Coliving's support team, expecting them to help, but they offered no assistance whatsoever. Their lack of support left me completely alone to deal with the situation. The only way I managed to protect myself from further harassment was by warning the host I would call the police if he continued his behavior. It’s appalling that Coliving would allow such hosts on their platform and fail to support guests in dire situations. As someone who has always been a respectful and well-regarded guest, I am shocked and disappointed by this experience. I strongly advise everyone to avoid booking with Coliving. Their poor customer service and lack of accountability make it impossible to trust their platform or hosts.

I would book directly if possible. I was charged $120.00 more than the actual price. I don’t mind paying for the service and convenience I received but that is a whopping 35% premium to book via coliving.com The worst part was that the communication via coliving.com caused an unnecessary delay in communication with the space that I couldn’t move in in-time. They also asked for the double the amount of security deposit than what was actually required to. Uneasy with the over charged. Wish I did better due diligence and book directly.

I have asked for a refund of my deposit several times but have not received anything yet. In our what’s app group it appears that this is a problem for many people. We are already working with a lawyer. In short, be warned!

Be careful with this platform as prices are different from the colivings web page and they charge more than stated.

Coliving.com allows discrimination by their properties who are free to exclude people who don't fit particular demographic categories. I wrote to their headquarters about my experience being discriminated against and they supported the property's right to discriminate. I see from their reply that they claim they don't tolerate discrimination of any kind, but when I reached out to them they said that properties were allowed to discriminate to create a desired "climate". I was not judged on my particular/individual fit with any desired climate but excluded based on my demographic category alone. This is the very definition of discrimination

They do NOT offer a 30-day FREE cancellation, instead it's a percentage fee on your booking. Fees aren't super clear so make sure you're well aware of the percentage fee you'll be charged BEFORE your booking is confirmed. Customer service isn't super forthcoming with what the fee is when you do contact them either. When you press them for what this fee is they'll disclose how much they penalise you if your plans change. So, be sure to check Section 9 (at the time of writing this review) of the T&Cs and section before you book.