CoinZoomReviews of coinzoom.com

Response from CoinZoomJan 18, 2023

Hello, At CoinZoom we do not require customers to have a VIP account in order to withdraw funds. The behavior you described is consistent with known bad behavior used by scammers pretending to be us. They often have a similar but different URL for their website, app, and emails. The domain for all CoinZoom websites and email addresses is coinzoom.com. Every subdomain will always end in .coinzoom.com (notice the "." at the beginning). Domains such as coinzoom.com, trade.coinzoom.com or support.coinzoom.com are legitimate. Scammers try to fool unsuspecting consumers with slight variations from the CoinZoom domain. Fraudulent sites may use something similar to the following fake domains: -tradecoinzoom.com (missing "." between trade and coinzoom) -www.coinzoomx.com (added "x" to coinzoom) -coinzoom.com.co (added ".co" to coinzoom.com) -coinzoom.net (wrong top level domain, .net) Please contact us directly by going to our support portal: https://support.coinzoom.com. If the website is hosted in a country friendly to us we may be able to get their website taken down.

Response from CoinZoomDec 15, 2022

Not being able to sign into your account is a frustrating experience. We provide world-class customer support 24 hours a day, 7 days a week. Support is provided at https://support.coinzoom.com through live chat as well as through support tickets. Our initial response time for chats and tickets averages under one minute. For a customer that gets locked out of their account, for example, they lose access to the two-factor authenticator code, we have a process that allows the customer to upload a video of themselves requesting to have it reset. We can also have a Zoom Meeting to resolve such issues. Customers that forget their password can reset their password without interacting with customer support by clicking the "Forgot Password" link found on the login screen If you are still locked out of your account, please create a support ticket with as many details as possible at https://support.coinzoom.com.

Response from CoinZoomAug 5, 2022

Hi, Crystal. We're sorry to hear about this incident. At CoinZoom, we take any claims of fraudulent activity and missing funds very seriously. Our Customer Support team has provided documentation to you showing that the funds were successfully transferred as authorized from CoinZoom to the external wallet address that was provided. We do not have the ability to control what happens to the funds once they leave your CoinZoom account. Unfortunately, we are not able to assist further in this matter, but we recommend that you contact the owner of the external wallet in order to resolve this issue.

Response from CoinZoomAug 5, 2022

Thank you for providing this feedback to our team. While our Customer Support team did try various options to quickly assist you on this matter, we can see that this was not done to your satisfaction. Your feedback has been shared and reviewed by our leadership team. We are committed to providing a world-class experience for all of our customers. We appreciate your business and hope that you'll consider CoinZoom again in the future.

Response from CoinZoomAug 5, 2022

Hi, Mike. We're sorry to hear about this incident. At CoinZoom, we take any claims of fraudulent activity and missing funds very seriously. Our Customer Support team has provided documentation to you showing that the funds were successfully transferred as authorized from CoinZoom to the external wallet address that was provided. We do not have the ability to control what happens to the funds once they leave your CoinZoom account. Unfortunately, we are not able to assist further in this matter, but we recommend that you contact the owner of the external wallet in order to resolve this issue.