CoinZoomReviews of coinzoom.com

Response from CoinZoomNov 21, 2025

Hi Paul, Thank you for your feedback. We understand the frustration you experienced with higher than expected fees. The fees for our services are laid out on our website at www.coinzoom.com/fees. When you withdrew BTC, we charged the standard 0.0005 BTC withdrawal fee, which includes the Bitcoin network fee. This amount varies in USD depending on the current BTC price (usually around $45–$50 in recent markets), which we understand can be frustratingly high. The fee is listed in the app before you hit transfer, but we know that can sometimes be overlooked. We are looking into this internally to help improve the transparency of our fees, particularly the unexpectedly high network gas fees. Please reach out to us at [email protected], and we'll reimburse you.

Response from CoinZoomJul 21, 2025

Hello, we're so sorry you've run into issues trying to withdraw your funds. It's our priority to get you your funds as quickly as possible when you need them. We'd love to get this solved for you. Please reach out to our support team via email at [email protected] and we'll jump on it.

Response from CoinZoomSep 11, 2024

Hello, we're sorry to hear about the difficulties you're experiencing. CoinZoom is a world-class cryptocurrency exchange with customers in over 125 countries. Customers successfully deposit and withdraw funds every day. Unfortunately, we cannot identify your account based on the information provided. Please get in touch with us directly at https://support.coinzoom.com, and our team will gladly assist you in confirming whether or not you have an account with us and the best options for accessing your funds.

Response from CoinZoomJul 22, 2024

Thank you for taking the time to share your feedback. We take all customer concerns very seriously and are committed to providing the best possible service. We could not locate your account in our database. This might indicate that your review could be related to a different entity or a potential scam. Unfortunately, there are fraudulent websites that mimic our platform, leading to confusion. Please note the following about CoinZoom: Active Communication Channels: Our phone number is operational, and our support team is available to assist with any inquiries. You can reach us directly at https://support.coinzoom.com. Email Support: We strive to provide personalized responses to all email inquiries. If you have received a generic reply, please ensure that you are contacting us at our official email address: [email protected] For your security and to ensure that we address your concern, please verify that you are visiting our official website: https://www.coinzoom.com. We apologize for any inconvenience and are here to assist you. Please contact us through our support portal so we can investigate and thoroughly address this matter.

Response from CoinZoomApr 22, 2024

Hello, Thank you for reaching out. We understand your frustration regarding the missing wire transfer. We can confirm that we haven't received the wire transfer on our end. To help locate your funds as quickly as possible, we recommend contacting your sending bank immediately. They will be able to track the transfer and initiate a trace to recover the funds. We understand your concern about our global expansion plans. We want to assure you that we prioritize providing a secure and reliable service in all regions where we operate and we are constantly working to improve our processes. Thank you for your patience and cooperation.

Response from CoinZoomMar 1, 2024

Hello, we do systematic upgrades to our operations to keep them fast and secure – but know these cause inconvenience – we are sorry that you are being affected by this. We apologize for the inconvenience caused. Thank you for your understanding – we will aim to keep this transition as short as possible.

Response from CoinZoomJan 31, 2024

Hello, after investigating Ticket #153004, it appears that the delay in processing your transaction is related to the absence of a tag ID when you transferred XRP to your account. When you look up the XRP wallet address, we have a popup window that explains "Both an address and XRP Tag are required to receive XRP." You must click "I understand" to get to the address, which appears on the following screen along with the referenced tag.

Response from CoinZoomOct 4, 2023

Hello, We apologize for any inconvenience you are experiencing with Google Authenticator. We understand that the security of your funds is important to you, and we want to help you resolve this issue as quickly as possible. There are a few possible reasons why your Google Authenticator code may be invalid: The code has expired. Google Authenticator codes are only valid for 30 seconds, so if you don't enter it in time, it will no longer work. Your phone's clock is not synced with CoinZoom's clock. To make sure your clock is synced, go to your phone's settings and enable automatic time zone detection. You are using the wrong code. Please make sure that you are entering the 6-digit code that is displayed in the Google Authenticator app for CoinZoom. If you have checked all of the above and you are still getting an invalid code error, please contact us directly through our support page, https://support.coinzoom.com. Sincerely, The CoinZoom Support Team