CoddleReviews of coddleme.com

I purchased the Gateway Queen sofa sleeper in the cream color and weave fabric on April 20th with the white glove service. It was delivered on May 4th. I couldn’t be there for the delivery so a friend let them in and she signed for the delivery. Instead I received a silver gray in chenille which does not go with my farmhouse style home with warm tones. I called them immediately and let them know they delivered the wrong sofa and they needed to reship the correct one. After about 5 phones calls back and forth and multiple emails which I included with photos of the sofa they informed me it was the correct one I ordered and the cream color does have some gray in it. They did not address why it wasn’t the weave fabric. In fact when I went back to their website I see that they no longer include that fabric as an option. I’m assuming it was out of stock and they substituted my order with the chenille. They informed me they would pick it up but I would have to pay a 20% restock fee. I informed them I would not be paying a restock fee for a false description of the product online. I ended up having to report this to my credit card company and have the charges reversed. I’m disappointed I could not receive the sofa I ordered because the quality and ease to open it was great and the style of it is nice. If they would have shipped the correct one to me in the correct color and fabric I would have given it 4 stars. I did lay on it on and without a topper on it sleeping on it would be uncomfortable because you can feel where the back cushion and seat connect. Update: on May 8th their Customer Service emailed me to say they will be picking up the sleeper sofa and will not be charge me the 20% restock fee.

I've had my Coddle Switch for just under 4 years now (bought it in December 2020) and I was super happy when I first got it. Assembly was a snap. And the chocolate leather looks beautiful. When I placed the order, I was vacillating between the leather and the fabric, and figured the leather would be easier to keep clean with my small child in the house. Alas, it was not designed to be beautiful forever. Maybe about a year in, the first couple of cracks began to appear. They were small, and I honestly blamed it on my child at first. I bought one of those liquid leather repair kits and filled them up. Then the cracks kept coming. And coming. And coming. Less than 2 years later I had to start covering the seat with a blanket because I'm literally embarrassed by how this looks. I did some research and found that the leather is more of a pleather, and it was just never going to last. I wish I had bought the fabric one. 4 years in and yeah it feels comfortable still. But it looks like a serial killer took a knife to it, and I'm about to break down and replace this thousand dollar futon on sheer principle because the blanket never stays on. The matching pillows I bought also look similarly horrible. Never again am I using this company, even if they cut their prices in half. Coddle, $1000 is too much to charge for something that will fall apart that fast and where the pillows cost extra.

6/15/22 My second Coddle purchase wasn’t as smooth as the first. Because White Glove delivery unfortunately wasn’t an option, I had to use the only provided Threshold delivery service in my area. The delivery service stated that they would not bring my Couch up one flight of stairs, and wouldn't budge on their Friday delivery days. I work every Friday, therefore no one would be able to receive my purchase. They told me that Fridays were the only day that they were in my area. In the end, I was unable to receive the couch that I really wanted, and had to cancel my $2000 purchase. I reached out to customer service several times, but no one answered. If you don’t live on the first floor and/or don’t have a service elevator in your apartment, don't waste your time purchasing a coddle couch. Un-Happy Coddle Customer😩

While it is a comfortable couch, I have had the Toggle for just over a year and the leather is cracking all across the seat and outlets work intermittently, at best. It is my main couch, so it gets daily use, but I've never seen such an expensive product go bad so quickly. If you use your couch more than rarely, AVOID THESE! They are of such poor quality material!

Couch was great to begin with but its been 4months and its unbearable to lay on now. the cushions don't cover the metal frame in the middle sufficient.

Very uncomfortable. The toggle couch hurts my back; it is very stiff. I will have to look into returning it. It looks nice but I don’t think it’s worth lower back pain.

This is a continuation of my earlier story. The first couch I received had a defective leg. The second couch they sent to replace also had a defective leg. Actually, we (I paid for the white glove service) figured out that they packed the wrong leg in BOTH deliveries so one of them would not fit. However, we used a leg from the first couch and that worked. The couch is comfortable and looks nice. The experience having it delivered was where it went so wrong. Not just once, but twice. I think the employee they have handling this part of it, needs more training. She has a sweet voice and all, but it's not backed up with much professionalism. I chose the option to have a new couch delivered and made sure I paid for the white glove service this time. But the day the delivery arrived, the SAME THING HAPPENED!!!! The guys had paperwork that said threshhold delivery, not even instructions to pick up the defective couch! I called Coddle immediately and asked the drivers to wait to get a call from their dispatcher with the correct instructions. This was AFTER double checking with the service rep that this would ALL be taken care of this time. SO, about 15 minutes later, the delivery guys were back at the door with the new couch. I suggested that they take the old one out first, so that there was enough room to set up, and the next absolutely crazy statement came out of their mouths, "I can't take the other couch, I do not have the proper paperwork" What a clusterf&^%! I told them NOT to bring the couch in, that I would call and reschedule. I could go on, but I've spent too much time in my life on this purchase. Suffice it to say, that I now have a couch that looks good. Thank goodness we had the legs from the first couch to switch out. AND I also have their mattress topper that I think must have been folded for so long, that I now have a permanent bump in it. Am I going to return? NOT! I've laid the mattress flat and have piled some heavy stuff on the ridge, hoping that it will eventually flatten out.

It took over a week after the delivery people were in possession of my couch to have it delivered. We wanted to open the box and inspect it, but delivery people said no, and even if it was damaged, they wouldn't take it back. Had to argue with them just to get them to bring the box inside the house.