CoddleReviews of coddleme.com

Terrible customer service. I placed my order expecting the quick shipping advertised on the website, and my credit card was charged. Instead, my order was placed on hold for five days without anyone contacting me. After I called customer service, I was told the issue had been resolved and received an email confirming that my order was being expedited. Two days later, without a phone call, warning, or explanation, they canceled my order. I waited more than a week, with a charge on my credit card, based on their assurance that my order was being processed and expedited, only to have it canceled. Had they communicated with me from the beginning, I could have ordered elsewhere instead of wasting over a week waiting for furniture I needed. Extremely disappointing experience and very poor communication and customer service.

While I love the couch I bought from Coddle, they delivered it (through White Glove Delivery) missing one of the arms and much of the hardware. It look just over four months of repeated outreach for them to finally delivered the missing couch arm; I had to call, email and chat with them to get a very basic level of service. Truly it was the worst customer experience I have ever had. At the end of the day, they are just a wrapper for Serta (the mattress company). Our Tera couch came with Serta tags on it. I also found the exact same couch for a lower price on Wayfair. Do yourself a favor and buy from literally anyone else.

We ordered the Toggle sofa three months ago. It did not work for us (it was too hard and too shallow to be comfortable, and the chemical smell was awful). The real nightmare came when trying to return it. The company that Coddle contracts with for delivery and pickup damaged our walls when they picked up the sofa return and then refused to pay for the damage. They forged our signature on the paperwork to absolve themselves of any responsibility. Despite numerous attempts on our part to pursue our claim with Coddle, Coddle did not do any investigative research and continued to stand by its fraudulent, incompetent vendor. Coddle does not value its customers or customer service - it only values keeping its fraudulent vendors happy to keep its lucrative contracts in place. Now we will have to pursue our claim in court - all for a $700 repair. Run far, run fast, away from Coddle!!

I cannot comment on the quality of their merchandise because their customer service was among the worst I’ve ever seen. I was not able to maneuver through their Byzantine ordering process successfully to even get the sectional sofa I had requested. When problems arose they were politely unable to solve the issues and then responded with inaccurate follow up email. All of this could’ve been avoided with a simple phone call which I requested, but never received.

I ordered a couch online, but when I remeasured the room, I quickly realized the couch would not fit. I immediately contacted customer support to cancel the order and received an email that someone would get back with me in 10 minutes which did not happen. It was the weekend, so I reached out again on Monday leaving a phone message and another email. On Tuesday, I spoke with a customer service representative who confirmed that she cancelled my order, the couch would not be shipped and my credit card would be refunded. Today, Wednesday, I received an email from Coddle that the couch is on its way. The furniture looks lovely. It just will not fit in to my room. What I don’t understand is why I received nothing more than automated responses promising someone will reach out to me and never a phone call or meaningful email response, And even worse that the couch is going to be shipped to me despite the customer service representative assuring me that the order was canceled.

I have been speaking with someone in customer service for almost 3 months now since I missed the deadline to return my couch. They only give you 30 days to return. Fair. But I did not know this. I went out of town and called when I would be back in town hoping someone would pick up the couch quickly. It's been 3 months and it's still in my house unused. It's highly uncomfortable, poorly designed, and buying this thing has been the worst furniture decision I have ever made in my life! Do not buy the Switch sofa. Highly uncomfortable and the company is so unconcerned about making it right for their customers. The couch costs too much money for it to just be sitting in my living room taking up space and collecting dust. Customer service is trash and the people who decide on returns are heartless people. I'm sure they are so strict with the 30 day returns because they know how crappy their product is. If they gave more time, more people would be returning and they would lose money. Scam artists who are peddling an awful product!

I've had my toggle couch for approximately 2 years. The couch squeaks when transitioned to a bed. Very annoying for a $1000 piece of furniture.

Absolute trash customer service. No response whatsoever to phone-calls, voicemails, emails, social media contact, etc. For weeks. Clearly a bunch of scam-artists who managed to scrounge enough cash together to create a plausibly decent site to lure you in.