CoddleReviews of coddleme.com

Very Complicated... A Terrible Experience

I was truly excited about my purchase. But, I had specific perameters that had to be met. On the website I saw the dimensions of the couch and to be sure I could get the couch into my space I came home and measured my door space. I live in a unit that has an adjacent unit and a rather narrow stairwell to get the couch in. After my checking the specifications online and at home I placed the order. I felt confident it would work. The next morning I get an email from coddle asking me to please confirm if I wanted this couch. In there I see the specifications of the couch and it is COMPLETELY different. I called the number listed and the young lady I spoke with was so UNHELPFUL. I informed her of my situation and all she did was say, well, if your not sure about the size I don't think this couch is for you. No help whatsoever so I cancelled my order. To say I was deeply upset is an understatement but I felt like the company did not want to offer any assistance. The nonchalant attitude I received when calling to discuss my issue was just DISRESPECTFUL! Just straight up, doesn't sound like this couch is for you was condescending and belittling, like I don't know what I am talking about. To get an email asking me to confirm is one thing, I would think submitting my order was confirmation enough. But, to then be spoken to the way I was, that in and of itself is enough for me to hope that this company fails miserably! I know it's harsh to say but to make a customer feel the way I was left to feel, I can only hope no one else is subjected to that.

My wife and I attended a Pickler and Ben taping where all audience members were provided a free promo for a pillow. My wife never received her pillow. The reason we were given is that my order cancelled hers based on having the same address. She was never even able to speak directly with someone. It was all computerized. We both had our promo cards. Nowhere was having the same mailing address mentioned as being an issue in placing an order or receiving the product. Nor was there an attempt to correct the situation. The pillow is fine and I am not complaining about something that was free. I do, however, wish we would have been informed about the mailing address issue prior to placing our order. I wish she could have spoken to someone and the explanation was better than a mailing address glitch.

Still not delivered although it was scheduled for yesterday. Took time off from work to wait for it.

Your delivery people completely messed up our new house. Then your representative called me when they left to ask how the service was, and I said well actually not great they dented our bannisters scratched our floors walls and doors upstairs. She said they would reimburse us in some way if I sent the pictures which I did - then she never responded back after 2 emails. That was a pure display of being dishonest. You guys suck.

This is an expensive click-clack sofa bed. And you’d expect a quality product, prompt and efficient delivery. It al starts with the delivery. I live on the L’Anse Indian Reservation in the Upper Peninsula of Michigan. The delivery took about one month, preceded by serveral calls from the shipping company telling me it was delayed - but now the nightmare begin. They sent one guy in a van who dropped his end as we were pulling the box out of a van that he’d driven all the way from Milwaukee- 300 miles. He left and my 140 pound sofa sat in the snow... I managed to get it into my detached garage and that’s where it’s been ever since. Absolutely unacceptable! I’d like to evaluate the actual sofa - but it’s still in the box.