CocosbrideReviews of cocosbride.com

I ordered a wedding dress from Cocos Bride based on the photos and size chart shown on their website. Unfortunately, the dress I received was not as described. The structure and silhouette did not match the listing photos, the fit was incorrect, and the dress would not zip despite being ordered according to their sizing guide. I contacted customer service immediately and was offered a small alteration reimbursement instead of a return and refund. This was not a reasonable solution, as the issues were related to overall construction, fit, and misrepresentation - not minor alterations. After clearly declining alterations and requesting a return and full refund, I followed up via both email and WhatsApp and received no response. This experience was extremely disappointing, especially given that this was a wedding dress purchase. I would strongly caution other brides against ordering from this company, as the product did not match expectations, and customer service was unresponsive when a resolution was requested.

Veri nice thank you so much! Absolutely great, very fast delivery. Thank you very much.

The constraints were addressed in a timely and efficient manner. Delivery was fast. The product was in good condition and as displayed on the website.

I’m totally obsessed with the wedding dress on this website. The designs are stunning and exactly what I was looking for. I contacted customer service bi WhatsAPP, and they responded super quickly. With their helpful guidance, I successfully ordered my dream dress. A big thanks for the amazing service! Highly recommend

Do not risk it!! Order from another company! This company is absolute trash. Without going into all of the details, I’ll just say this: I did receive a very pretty dress that fit very well. I do think the sewing on the sequins was not up to par, though. Just taking the dress out of the bag and the sequins were falling off. However, I had a massive issue with the timing and delay which cost me not receiving the dress on time for my event even after paying for an expedite order and shipping. Trying to work with this company was a joke. They do not care if you’re satisfied or happy or if any wrong doing on their end. They go very long times with no response. I was offered a very low refund multiple times to then not receive any refund each time… just a joke and massive waste of time and money. If you don’t run into any issues, you’ll probably receive an okay dress. However if you have any problems with your order, you’re screwed! Don’t risk it and just go with a reliable and legit company.

A total Scam. Misrepresentation. The dresses looks nothing as the pictures shown. Total trash.

Quality amazing! Fits perfectly! So happy with this dress! nice fabric! satisfied with my dress! Will buy again beautiful dress

This dress is absolutely beautiful. I sent my measurements and it was tailored exactly to my size. THANK YOU SO MUCH!!!!!!! ?? I am so incredibly happy. Shipping was so fast to Canada.