Coconis Furniture & Mattress 1stReviews of coconisfurniture.com

Sorry I ever walked into your establishment. My wife had to assist the sales man on "your" computer system on how to find and order our furniture, the salesman was clueless. Plus we were told that our furniture was covered by dog scratches, LIE!!! So we have brand new furniture with scratches on it that we can't do anything about. We did receive a $250 gift certificate for the miscommunication. We recently purchased a king size mattress. It was delivered and our old mattress picked up.... However, when we were making our bed, there was a noticable rip next to the handle. Called customer service, was told they would replace it at no charge. I set up that I could bring the damaged mattress to your Hebron location and pick up my replacement mattress. I loaded up the mattress, took it to Hebron, to find out that they have no clue on where my mattress was. I was told that it was in a truck somewhere. Was promised by the clerk, not the manager (who was showing no remorse or concern about the situation) that I would have my new mattress that day. At this point I had no mattress. Per the clerks promise our mattress showed up with a few hours. The manager had not much to say at all, I don't think he actually did. The clerk handled the situation like a pro. I can't wait to pay off this account and wash my hands clean of Coconis completely.

I had a great experience with Coconis when I was looking for a dining room table. The process was so quick and Anita was great to work with.

I chose a couch but when it was delivered the guys said it wouldn’t fit through our door. The delivery people were able to make this assessment without trying or even measuring the door or couch. So I returned to the store to choose another couch, being told that the couch I choose must come apart into 2 pieces to fit through the door. At the store none of the sales people knew which couches would come apart but after some research was only given 3 couches to choose from. After choosing a couch I really didn’t like, it was delivered and low and behold did not in fact come apart!! But did in fact fit through the door!!

Wonderful selection and customer service.

Everything went as scheduled in a timely.manner

Great product, custom ordered and ready early.

I ordered a complete living room suit and end tables. My end table had a small piece of wood inside of compartment broken and I called customer service and it was handled very promptly and no hassles and my new end table came within a week. No extra delivery charge!!!!

We are very pleased with our purchase and the service we received