Coconis Furniture & Mattress 1stReviews of coconisfurniture.com

Mattress purchase. Felt like a bait & switch. Went into the store to shop. Sales person stated that there was a "sale" through next day. We found a set that we liked. Asked if we could have a price printout with a STD frame and one with a powered frame. The power frame option was $600. We left the store to think about it overnight. We decided to go for the powered frame. Went back on Mon. to purchase. While completing the paperwork, was informed that the power option was misquoted. It wasn't $600 but $1298! We have made other purchases here in the past without issue. This just didn't feel right. Honest mistake...maybe. Just be careful double triple check before decide on the product.

I wasn't excited about the customer service we received we did come in late at night but my husband and I both work and it's very hard for us with our hours to get together and plan time to do extra shopping. The representative took a long time to write up the paper work the first night, three times she rewrote. Then we had to come back the next day because the store was closed. She told us the night before that we could be financed for 4 years and the next morning my husband had to work and he couldn't be there.because of our work hours. I really didn't care to not have him with me to make the final decision. When I came in the next morning I was early upon arrival, and expressed I had an appointment I had to be at an appointment by 12:30 and the representative re did the paperwork two more times and didnt seem to be concerned about my appt i needed to be there for. I ended up before I could get the paperwork finished I was late for my appt. I just was not pleased with the service. I thought it over and it just kept bothering me so my husband and I cancelled our order. I am sorry to report this, but feel that it needed to be recognized to maybe assist your store.

Sorry I ever walked into your establishment. My wife had to assist the sales man on "your" computer system on how to find and order our furniture, the salesman was clueless. Plus we were told that our furniture was covered by dog scratches, LIE!!! So we have brand new furniture with scratches on it that we can't do anything about. We did receive a $250 gift certificate for the miscommunication. We recently purchased a king size mattress. It was delivered and our old mattress picked up.... However, when we were making our bed, there was a noticable rip next to the handle. Called customer service, was told they would replace it at no charge. I set up that I could bring the damaged mattress to your Hebron location and pick up my replacement mattress. I loaded up the mattress, took it to Hebron, to find out that they have no clue on where my mattress was. I was told that it was in a truck somewhere. Was promised by the clerk, not the manager (who was showing no remorse or concern about the situation) that I would have my new mattress that day. At this point I had no mattress. Per the clerks promise our mattress showed up with a few hours. The manager had not much to say at all, I don't think he actually did. The clerk handled the situation like a pro. I can't wait to pay off this account and wash my hands clean of Coconis completely.

My sales rep was pushy and apparently on drugs. When I asked him to leave me alone and I would buy something. He continued to stop back and bug me and my wife. He then told me all my items would be in stock within a week. Then they told me my bed and one of sofas were in and I said just deliver my bed and deliver my 2 sofas together. Nope they sent 1 sofa and my bed together. So needless to say I had way to much furniture in my front room. On top of that they sent me the wrong bed. So I had to go through that process of getting it returned and exchanged. On top of that my second sofa was a 8 week wait. After all of this and all the money I spent there was nothing offered for my terrible experience.