Welcome to Coco Jewelry ❤️ We design and craft jewelry which delivers love, faith and courage. Our pieces act as daily reminders: to honor the love shared between friends and family, to lift the spirit when life feels overwhelming, and to stoke the courage to keep going when challenges arise. We believe in the power of words, as we believe in the great self-healing ability of human beings.
Cocojewelry (cocojewelry.com) has 412 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Sandra J.
I have not received my ring
Response from CocojewelryNov 9, 2025
Hello, Sandra. Thanks for your review. According to the tracking information, your package was marked as delivered on October 21. Could you kindly confirm if you’ve received it? If not, please contact us at [email protected] so we can look into this further and assist you promptly.
Debi S.
I haven't received my order. Can you check on it for me.
Response from CocojewelryNov 9, 2025
Hello, Debi. We’re so glad to hear that you’ve finally received your package! Thank you for confirming — we truly appreciate your patience throughout the process. If there’s anything else we can assist you with, we’re always here to help.
Carisa
The quality doesn’t match the price. The “stones” and “metal”pieces are cheap plastic. Total ripoff. I can’t give these to my friends as gifts. It’s embarrassing.
Response from CocojewelryOct 18, 2025
Hello Carisa, We’re truly sorry to hear that the product didn’t meet your expectations. That’s never the experience we want our customers to have, and we’d like the chance to make things right. To help us find the best solution for you, could you please send us a direct message to [email protected] with your order number or the email address used at checkout? Having this information will allow us to look into your order and assist you more efficiently. We appreciate your feedback and look forward to resolving this for you as soon as possible.
Matthew K.
It came a few days late but still in time it was what she wanted and she loves it
Response from CocojewelryNov 9, 2025
Hello, Matthew. We’re very sorry to hear about the issue with your order. According to the tracking information, your package was marked as delivered on October 16. If you haven’t received it, please reach out to us at [email protected] so we can look into this further and assist you promptly. We’re here to help and want to make sure this gets resolved for you.
April H.
I ordered 11 bracelets, was charged for them, and only received 1.
Response from CocojewelryNov 2, 2025
We’re very sorry for the error with your order and any inconvenience it may have caused. We wanted to let you know that we will be sending the missing items right away. You will receive a notification with a new tracking number once the package is on its way. Thank you for bringing this to our attention — we truly appreciate your understanding and patience as we make this right.
Susan M W.
Shipped Oct 04, still have not received my order on Oct 15. Shipping method Standard Shipping Free (Over $49, 4-8 days)
Response from CocojewelryNov 9, 2025
Hello, Susan. We’re very sorry to hear about the issue with your order. According to the tracking information, your package was marked as delivered on October 14. If you haven’t received it, please reach out to us at [email protected] so we can look into this further and assist you promptly. We’re here to help and want to make sure this gets resolved for you.
Michelle G.
I cannot get into my account to get my order number for a return. I have attempted to reach out with no response. Horrible customer service
Janiene P.
I haven’t received my purchase yet.
Response from CocojewelryOct 2, 2025
Hello, Janiene. Thank you for your feedback. We're sorry to hear about your concerns regarding the delivery, and we completely understand how frustrating delays can be. We want to assure you that we’re actively looking into this. We’ve sent you a private email with the latest update, including your expected delivery date. Please check your inbox (and spam/junk folder just in case) — and feel free to reply directly if you have any further questions or need assistance. We appreciate your patience and the opportunity to make things right.
