Cocojewelry Reviews | Read Customer Reviews of cocojewelry.com

Cocojewelry Reviews | Read Customer Reviews of cocojewelry.com

Cocojewelry reviews

Showing 56 reviews with 1 star · Clear filters

Claire
Dec 12, 2025
Avoid - awful rip off
did not arrive, impossible to speak to anyone. Lost £50. hope my bank can recover my money
Response from CocojewelryDec 13, 2025
Hello, Claire. We’re very sorry for the delay with your order. Due to the high volume of orders and the time required for custom-made production, shipping has taken longer than expected. To assist you further, please send us your order number to [email protected], and we’ll provide you with the status of your package right away. Thank you so much for your understanding and patience—we truly appreciate it.
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JEREMY G.
Dec 11, 2025
Still waiting!!
Still waiting!!
Response from CocojewelryDec 11, 2025
Hello, Jeremy. We’re very sorry about the delay with your package. We’ve sent you the updated tracking information, and you can continue to monitor the delivery from there. Due to the high volume of shipments this season, couriers are adjusting their delivery schedules, which may cause delays. We truly appreciate your understanding, and if you have any concerns or need further assistance, please feel free to reach out. We’re here to help.
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AC
Dec 9, 2025
Received quickly but wrong color stones
My order arrived quickly. However the stone colors are wrong. I ordered July (ruby = red) and September (sapphire = blue). The stone for July is pink. I've sent two emails to Love Coco Jewelry and have not received a response. Unfortunately, they don't have a customer service number. What a waste of money!
Response from CocojewelryDec 9, 2025
Hello, AC. We’re so sorry to hear that you received the wrong order — that’s definitely not the experience we want for you. Regarding the color, the July birthstone is naturally a pink-red shade, so what you received is the correct July stone. However, if you were hoping for a deeper red color, we’d be happy to send you a replacement with the January stone instead. Please send us your order information so we can correct this for you promptly. We want to make sure you receive exactly what you had in mind. Thank you for your patience, and we look forward to making this right!
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Becki S.
Dec 6, 2025
slow to ship and then disappears
I have been waiting over a month for my order to arrive. I had a tracking number, and once it arrived into my local area it looses where it is, and says it will NOW be late... are you kidding?!?! I am very disappointed, and will not use this company in the future. If the items do not show up, I will report it as fraud, and update here.
Response from CocojewelryDec 8, 2025
Hello, Becki. Thank you for your feedback, and we’re very sorry to hear about the delay with your package delivery. It appears there may have been an issue with the local courier. When you have a moment, please send your order information to our email address [email protected], so we can look into this right away and provide a solution. We appreciate your patience and the opportunity to make this right.
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Holly R.
Nov 15, 2025
Avoid this company
Was sent the wrong colour when ordered different colours for the ring as it was a mother and daughter one with being told I could send it back and get a full refund even with returning it costing £15 . To then have some rude customer service and not helpful service. I would not recommend this company and to stay well clear from it
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jennifer G.
Nov 11, 2025
I have not received my order
I have not received my order Cat Mother Birthstone Bracelet Silver Part of "Cat Mother Birthstone Bracelet" Please give me Update on status I can longer track since it has arrived from China
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Home
Nov 7, 2025
I ordered it with the initials L &S you…
I ordered it with the initials L &S you put a lowercase L and an S so that it looks like S and I. That is not what I wanted. I wanted uppercase L if need be a lowercase S cause it still looks like an S what can you do for me?
Response from CocojewelryNov 9, 2025
Hello, We’re really sorry to hear that the item you received wasn’t what you were expecting — that’s never the experience we want for our customers. We’ve responded to your email and are currently waiting for your order information so we can send out a replacement package as soon as possible. We truly appreciate your patience and the chance to make this right.
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Jennifer
Nov 5, 2025
HERE WE GO AGAIN
I received an email stating I placed an order for 2 items totaling 51.99 on Nov. 4, 2025. I immediately emailed stating I did not place any order. It did not show what card was charged, only said manual. I immediately locked my cards so no charges could be taken. I have since set Sarah Pelea at info@ lovecocojewelry 7 times. SEVEN. I asked to cancel the order 4 times. They were unresponsive I then got an email it was shipped. I emailed said person at said email 2 more times. They were unresponsive. I sent a final email requesting to return like they require informing them they made a mistake, I don't want their crappy merchandise, that the difficult time they gave me in the past the first and only time I purchased something from them, was returned. I got the run around for 6 weeks. I'd never use them again. THIS COMPANY IS A JOKE. POOR CUSTOMER SERVICE. NEVER RESPONDS TO ISSUES. THERE IS NO PHONE NUMBER TO CALL. AWFUL COMPANY.
Response from CocojewelryNov 5, 2025
Hello, Jennifer. Thank you for sharing your feedback. We understand your concerns and have responded to your email regarding the recent order. Please know that the item you received was sent as a gesture of goodwill, at no cost to you, in response to the inconvenience you experienced previously. We value our customers and wanted to take this opportunity to make things right. If you have any further questions or need assistance, feel free to reach out to us directly.
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