Cocojewelry Reviews | Read Customer Reviews of cocojewelry.com

Cocojewelry Reviews | Read Customer Reviews of cocojewelry.com

Cocojewelry reviews

Showing 24 reviews with 4 stars · Clear filters

MPT
May 20, 2026
Responsive customer service
Responsive customer service. Positive interaction via email and prompt resolution. Slightly overpriced for the quality, but the uniqueness of their products is worth it.
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MsMyyah
Apr 8, 2026
Ordered the ring "Strong as Fxck" black…
Ordered the ring "Strong as Fxck" black rose ring. The wrong size came but they were quick to correct the issue. My ring fits perfectly and is exactly as pictured
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Lynn S.
Jan 8, 2026
Overall I like this ring
Overall I like this ring. It’s tasteful, attractive and reminds me of an important message for the New Year. I did think the center area containing the stone would be a bit larger. Still a nice piece.
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Laura W.
Jan 3, 2026
I ordered two mother-daughter…
Customer service exceeded my expectations and problem with order resolved.
Response from CocojewelryJan 4, 2026
Hello, Laura. Thank you for taking the time to share your experience with us. We are truly sorry to hear how disappointing this has been, especially since the bracelets were meant to be a special mother-daughter gift for Christmas. We completely understand how upsetting this must feel. Regarding the birthstone color, we sincerely apologize that the stones did not meet your expectations. While slight variations in color can occur, we understand that the tone appearing more orange than red was not what you anticipated, and we regret the disappointment this caused. We are also very sorry about the shipping delays and the condition in which your package arrived. That is absolutely not the experience we want for our customers, and we apologize for the damaged packaging and jewelry boxes. Please accept our apologies as well for the delay in responding to your earlier email—we truly appreciate your patience.
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Rosa
Jan 3, 2026
I ordered 3 pieces
I ordered 3 pieces. The jewelry arrived later than anticipated, so please order in advance. They responded to my inquiries the next day, and were very helpful and courteous. My daughter sent me the link for a mother daughter ring, i bought her the ring, she loved it and i also go mother daughter matching bracelets. She will love those as well.
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Stefanie S.
Jan 2, 2026
Good afternoon,
Updated review: lovecocojewelry was very responsive to my concern noted below and resent replacements immediately. Thank you Good afternoon, I ordered four bracelets as Christmas gifts for my friends and was finally able to give them to them recently. Unfortunately, all of the bracelets are very loose and feel flimsy near the clasp. One of the bracelets already broke after only two days of wear. I wanted to see if it would be possible to receive four replacement bracelets that are smaller and more secure at the clasp. We absolutely love the look of them, but the fit and durability have been disappointing. Thank you for your time and help. I look forward to your response. Best regards, Stefanie Stoltz
Response from CocojewelryJan 12, 2026
Hello, Stefanie. We are truly sorry about the items you received—this is not the experience we want for our customers. A replacement package has already been sent, and the shipping information has been shared with you via the email address we have on file. Thank you for bringing this to our attention and for your patience. Please don’t hesitate to reach out if you need any further assistance.
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Thomas A.
Nov 2, 2025
The Experience what's good
The Experience what's good? The only thing I didn't like. Was when I purchased something for 10 bucks? That turned me $6 for shipping and handling. How much happens when I just paid,
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Kristen L.
Nov 2, 2025
Worth the wait
My order took longer than expected to receive. But when I reached out to customer service, they made it right. And the product is adorable and well made! Worth the wait
Response from CocojewelryNov 3, 2025
Hello, Kristen. We’re very sorry about the delay with your order. We’ve just sent you an email with an update and tracking details. Please check your inbox (and spam folder, just in case). Thank you for your patience and understanding!
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