Welcome to Coco Jewelry ❤️ We design and craft jewelry which delivers love, faith and courage. Our pieces act as daily reminders: to honor the love shared between friends and family, to lift the spirit when life feels overwhelming, and to stoke the courage to keep going when challenges arise. We believe in the power of words, as we believe in the great self-healing ability of human beings.
Cocojewelry (cocojewelry.com) has 412 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 56 reviews with 1 star · Clear filters
Courtney
I never received the ring
Response from CocojewelryApr 6, 2026
Hello Courtney, Thank you for sharing your feedback. We’re very sorry for the inconvenience you experienced. As agreed, we have processed the refund for your order, and out of goodwill we wanted to make things right since the package was sent to your old address listed in the order record. We truly appreciate your understanding and patience throughout this process. Warm regards, COCO Jewelry Team
Linda C.
Yes order lost..and 6 days later still do not have. Trying to cancel as bday past and no follow up on request.
Response from CocojewelryMar 17, 2026
Hello Linda, We’re very sorry to hear about the delay and the disappointment it caused, especially with the timing of your birthday. As per our communication, we will proceed with what we agreed upon to make this right. Thank you for giving us the opportunity to address the situation and restore your trust in us. Best regards, COCO Jewelry Team
Leigh
I ordered two morse code bracelets and only received one. After I was asked to provide a picture of received bracelet and it’s packaging , I did so and - I was told the other half of my order would be expediently sent. I am still waiting. The bracelet received is defective and you are not able to adjust strings to open and put on. I requested via email to return three times and finally was told by Sarah, to return - providing picture and tracking back to company at my own expense. I even requested a manager to review our email thread. Request was ignored. This is unacceptable. The entire exchange was unprofessional and mishandled. Buyer beware.
Response from CocojewelryMar 5, 2026
Hello Leigh, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with your order, as this is certainly not the level of quality and service we want our customers to receive. Our team has reached out to you directly so we can assist you and make this right. We kindly asked if you could share a short video clip showing the issue with the bracelets you received, as this will help us better understand what may have happened and allow us to resolve the matter as quickly as possible. Your feedback is very important to us, and we truly appreciate the opportunity to address this for you. Please feel free to check your inbox when you have a moment, and we look forward to assisting you further. Sincerely, Coco Jewelry Team
Mrs S J.
Customer service needs to be improved. I received my order,2 rings, both faulty. Asked to send photos which I promptly did and hey ho not heard anything back from them not even an acknowledgment to my email. Their reply back when I first complained was very prompt, which led me to believe they are very efficient, how wrong was I. Still waiting to hear from them with a full refund, or correct replacements. I bought the rings for Mother’s Day in the UK, which will be missed now due to their lack of follow through. The goods are not fit for purpose… So after lovecoco jewely read my review, their reply, was they had not received my email showing the photos of the wrong and broken rings. I have emailed with the photos. What a surprise, a delaying tactic if ever I saw one, plus the reply email address was a different one to the first email address!!! Scam company
Response from CocojewelryMar 3, 2026
Hello Mrs S Jones, Thank you for sharing your feedback, and I’m truly sorry for the experience you had with your order. Upon investigating, it looks like the email we sent requesting a photo of the incorrect and broken item did not reach you, which caused the miscommunication. We also haven’t received any attachment from your side. To move forward with a solution or replacement, we kindly ask that you provide us with a photo of the item. We’ve been experiencing errors when sending emails to your address, so we hope this message reaches you here. If possible, please use a different email address to send the photo so we can resolve this issue promptly. We are here to help and will arrange the replacement immediately once we receive the photo. Thank you for your patience and understanding. Sincerely, Coco Jewelry Team
Christina S.
Not at all what the picture showed. Very misleading. Still waiting for my return label to send back.
Response from CocojewelryMar 5, 2026
Hello Christina, Thank you for your feedback, and we’re very sorry for the experience with your order. This is not the experience we want for our customers. We’ve reached out to make this right. While the bracelet may not have met your expectations, we want to assure you that it still carries the meaningful message it was designed for. We truly appreciate your patience and understanding. Sincerely, Coco Jewelry Team
J. R.
Scam company. They’ll charge you for your order immediately, but won’t actually process the order. Then when you reach out for information on said order, or to get a refund, they refuse to respond. I have proof of purchase, proof the order was placed, and yet they still refuse to acknowledge the situation. At the current rate, it looks like legal action will take place. Insane how unprofessional this “company” is.
Response from CocojewelryMar 17, 2026
Hello J. Rogers, We’re very sorry to read your review and to hear that you feel this way. Please know that we are not a scam company, our priority is to ensure every customer receives the service they expect. We understand how frustrating it must be to feel unheard, and we sincerely apologize if our communication fell short. We’d like to look into your order immediately and provide clarity on the situation. Please reach out to us directly with your order details so we can resolve this promptly. Best regards, COCO Jewelry Team
Kathy F.
Bracelet latch pull does not work
Response from CocojewelryJan 12, 2026
Hello, Kathy. We are truly sorry about the items you received—this is not the experience we want for our customers. A replacement package has already been sent, and the shipping information has been shared with you via the email address we have on file. Thank you for bringing this to our attention and for your patience. Please don’t hesitate to reach out if you need any further assistance.
Jacqueline C.
I recently bought this mother daughter ring For my daughter’s Xmas Christmas gift and She and I were very disappointed that the gem fell out not even 2 hours after my daughter was given it as an Xmas gift. Super embarrassing as a mom, also it represented the relationship between mother and daughter , so it was not the best outcome- we are not happy. When trying to Return the the ring it was complicated. So we felt taken advantage of. Help, I’d like just to have the ring I paid for
Response from CocojewelryDec 26, 2025
Hello, Jacqueline. We’re truly sorry to hear about this experience—especially given how meaningful this ring was meant to be for you and your daughter. This is absolutely not the outcome we want for such a special gift, and we understand how disappointing and frustrating this must have been. We sincerely apologize for the issue with the gem and for the difficulty you experienced with the return process. That’s not acceptable, and we want to make this right. We’ve sent you an email so we can help resolve this directly and ensure you receive the ring you paid for.
