CocobeautyReviews of cocobeauty.com

I think their return info is misleading. Where it talks about it on their returns pages it implies that you can try the product and if you’re not happy you can get your money back because they are so confident in their product working. However, this is not the case and the only way that they’ll accept a return, is if the product is unopened and unused. Why would anyone return a product if they’ve not even tested it. Their 30 day 100% return guarantee stands for nothing & simply means that you can, like everyone online company states, return your item within a certain time window, there’s nothing special about it & therefore, makes it misleading to customers.

These products and this company are absolute trash. *No sense of customer service whatsoever. *No accountability whatsoever. *No satisfactory solution for customers whatsoever. The 4 & 5 star reviews have to be planted because there's no way they are true. If you look at the reviews closely, you'll see that they seem to be from professional women (business meetings, international flights, ect.) as if that would be relatable to the every day woman. BOTTOM LINE: Don't waste your money.

Useless customer service, their automatic logistics chopped off half of my address so it was not possible to deliver. When I tried to reconfirm my address I was handballed back to the courier company and their system keeps chopping off my address. An impossible loop. I have no product, and do not get a refund. Zero stars!

It takes forever to receive the items

BEWARE. They say they offer a 30-day guarantee return policy. But you CANNOT return any opened product!

I highly recommend these products. The smell alone keeps this in my daily regime. Very happy with the quality of the products and how they actually do what they say they will. Have re-purchased.

First of all, the collagen eye patches caused more puffiness than I had before. Terrible product. I would never put them on my face again. Second, I just filled in their online returns form. I paid 36.95 x 2 for a total of 73.90 and received a third box free. When I filled out the form it informed me I would only receive 28.42 back. This is a total scam. I have two unused boxes and the third free box where I only used one set of eye gels. They are scamming me out of 45.48. Stay far away. Wish I had read the reviews here first rather than the ones they include on their website. I submitted a one star review to their website too from a form they sent me, I highly doubt it will get posted.

I bought eye, neck and neck patches based on how they looked on social media. On arrival Packaging was cheap. Felt good for around 2 mins but only because it was cold. No fragrance that I could tell. Neck patches split into three and slipped down my neck, not a pleasant experience. Chest felt ok but again broke down quickly and turned to a spongy mush. Eye patches still on so far, ( about 5 mins in) but just a cool sensation so far. Fresh cucumber in pink packaging, that’s about it . Sorry 🙈