Renee S.
Huge scam and they will steal your…
Huge scam and they will steal your credit card info and keep charging for products you didn’t order. Customer service line is always busy. They don’t respond to emails. They just STEAL your money. Do not order. Huge scam artists.
Response from CocobeautyOct 26, 2025
Hi, We’re very sorry to hear about your frustration and want to clarify that we do not steal anyone’s money. Please allow us to explain what likely happened: When you placed your order, you selected our Subscribe & Save offer — a discounted option that delivers the products monthly. This automatically activates a subscription, which is clearly shown on the product page, cart page, checkout page, order confirmation email, and in both the subscription confirmation and upcoming charge reminder emails — six separate notices in total. It seems this may have been missed or not canceled in time, but we assure you that there was no unauthorized charge. Our customer service team has reached out to you directly to cancel the subscription and refund any unwanted charge. We truly apologize for the inconvenience and appreciate your patience while we resolve this quickly.




