Ronny J.
Run away from them
I contracted services from this group back in January 2024. The sales person made the process to settle our debts relatively simple and presented the group as being lawyers and legal professionals. I signed up and began the process and to say it has been chaotic is an understatement. I asked for a detailed step-by-step accounting of what I needed to do to protect myself from liens and the rep I spoke to assured me if I followed her advice, we would be protected. Within days, we had a lien that froze all of our money coming out from our largest delivery application. The same rep assured me she simply had to write a letter to get it lifted. Days, then weeks went by- nothing. She kept saying she was writing the letter, but never did. At this point, the delivery application was holding over $10k of ours and all I got was the runaround from Coastal Debt. When I finally spoke to a supervisor, it turns out the rep was just a paralegal and advised me things that were completely untrue. Once the lien is there, there is no way to remove it until the debt is settled. The supervisor was flabbergasted at what was told to me, per her reading my account notes, but all she could offer me was to say she would talk to the rep who misguided me- nothing more! At this point, I had lost all faith in their services and wanted to cancel my services. They had me set up an escrow account that I was told was for the purposes of settling debt in a lump sum - when I checked the account, Coastal Debt had drained it of almost all the money I placed in there- almost $10k. I have called numerous times and am still getting the runaround about recovering my money. I feel like I have been scammed. I am now down $25k between the lien and them taking my money. I needed help and they almost put me out of business! I want my money back.