Coastal Debt ResolveReviews of coastaldebt.com

Horrible experience. Would not recommend to anyone.

Heads up—I wish I'd found some genuine reviews instead of the overly positive fluff. For transparency, here's a rundown of my experience: Initially, the sign-up guy tailored his pitch to align perfectly with my age and hobbies, which initially felt reassuring but soon proved to be a mere smokescreen, obscuring the lack of substantial information. Our journey into this financial quagmire started with a deceitful broker rep who promised a zero APR for the second year on behalf of a bank—a promise that turned out to be completely false. The lender disowned the rep's actions, leaving us to face the consequences. Sadly, I believe I'm not the only one lured into securing a Merchant Cash Advance (MCA) under deceptive pretenses, which likely lined the broker's pockets with hefty commissions. When Coastal Debt Resolve stepped in to "assist" - we were not even a day past due, we just wanted help since we were wronged - the experience only worsened after the sales guy cashed his commission and handed us off to service: 1. They assigned me a representative oblivious to the salesperson's previous commitments and completely disregarded my concerns when I pointed out we had been misled or lied to by the Coastal Sales Guy. 2. Now, my only point of contact, this rep, introduced me to another agent who urgently pushed me to switch my credit card processing away from QuickBooks to their preferred provider – I assume for a processing fee kickback. 3. Upon contacting this new processor, I learned they wanted not only to handle my card transactions but also insisted on a complete migration from QuickBooks right at the fiscal year-end, giving us almost no time to prepare during a critical tax period. My office staff couldn't handle this in 48 hours at Christmas. The situation escalated further when they informed me the lender would freeze my QuickBooks and Merchant Services, which happened shortly thereafter. The slick sales guy never said a peep about this, they relied on a 3rd party to lay out the nasty facts of the process. Coastal's legal ties initially seemed promising, but when we were locked out of our funds and forced to pay a ransom to the lender for access, Coastal hesitated/failed to provide legal support and said that "the program doesn't work that way." They demanded $20,000 upfront or accumulated for legal fees and another $20,000 to start negotiations, warning me to brace for six months of collection calls, mail, and threats before taking action. (sales didn't mention this) The stress and misleading tactics make me question the worth of it all. After 10 weeks of paying Coastal $2,300 each week, we've seen ZERO support, just empty reassurances as we fend off collectors with no legal aid in sight. Despite contacting Coastal's legal team, who have ignored my plea for help, we continue to pay the Coastal Fees – which is more than the previous lender commitment. They don't care about small businesses, the stress, or taking money while we can't make payroll. They are bad for businesses nationwide; I can't understand the glowing reviews because putting an 18-year-old company out of business doesn't pull a solid review. My advice? Be wary. The exclusion of critical facts puts these guys on the same level as the unregulated MCA brokers they claim to differ from. If the sales process had been transparent, I could have made an informed decision; instead, I'm stuck navigating this mess with hefty fees and nothing to show. We should have never got in with these guys—proceed with extreme caution.

Mi experiencia con Coastal Debt ha sido devastadora. Ellos hacen publicidad de servicios de negociación de deudas y, una vez que uno se registra, transfieren los casos a MCA Resolve, una compañía con una reputación pésima. Como Coastal Debt tiene buenos reviews, uno confía y termina firmando lo que MCA le dice, pero pronto me di cuenta de que todo es una estafa bien organizada. Yo me deje levar por los buenos reviews de ABSM LLC DBA/ Costal Deb y sin darme cuenta ellos me enviaron a otra compañía que destrozo mi negocio y que si buscan en linea tiene los peores comentarios , en mi opinión se aprovecharon de la buena reputación que crearon en una compañía para transferirme a otro sin darme cuenta no recomiendo esta compañía en lo absoluto por la falta de transparencia ( en respuesta a la respuesta de la compañía yo tengo emails tanto de costal deb comprobando mi dirección como de un representante de MCA RESOLVE LLC diciendo que trabaja directamente con costal deb asi que no inventen cuentos )

There is something inherently bad with the company. It's the process for me. What they negotiated I was able to do myself directly with the collection agency that the lender hired to collect. I regret signing up with Coastal Debt Resolve, because they're a terrible outfit. They they did not do anything different that I ended up doing on my own. Hopefully I can recoup the escrow or they send it to the lender.

I started with Coastal debt in february hoping to get help getting my MCA resolved. When I signed up, I was told that they would work on negotiating with the companies in order to reduce the terms of the loans helping me get them paid off. I paid them over $10000 and not only did I get a lien on one of my companies funds, for a total of $15000 but I had a lawsuit with GoTorro and just received another lawsuit from Everest. I was with them for 3 months with noone reaching out to these companies so I have since switched companies and I have had the lien finally removed from the funds on that company but it would not have been removed, and those funds would continue go to QFC because they were going to get as much as they could. I only owed that company a little over $3000 and they got over $15000. I have been able to reach a settlement with Go Torro but will have to pay the full amount owed because it took so long for anyone to reach out and Coastal received the information as soon as I was served. When I would question anything, I would be told they understood but they had to wait to start the negotiation phase. If I had waited another 3 months, I wouldnt have had anything left. When I sent in a request to drop the program, the supervisor of the person I was talking to, was very rude to me. Instead of listening to my concerns and complaints, she basically told m I needed to be quiet and listen to her. I would not recommend them if you dont have the extra money you are about to be out as they wait to even contact the companies to let them know you are wanting to negotiate the terms

Extremely RUDE telemarketers! They called me a million times asking for someone else. Hung up on me when I asked the name of the company. Seems like a SCAM! Details: The number that called me is a Denver number that ends in 0665. When I tried to ask what the name of the company was she hung up on me. I called back and asked to please understand why Coastal keeps calling me she hung up. I called back and she finally gave me the name of the company but was extremely rude in doing so. I tried to ask how I am connected in your system to the name and company she is calling about and she hung up again. I researched your company online and the song that plays when on hold is the same song so it seems it is the same company. You have called me for years now asking for someone else and it is harassment! So every time you call me from now on I am going to handle it like this. Ridiculous behavior for a company!

Lots of unsolicited scam calls. I've asked to be removed multiple times. When I ask them o remove me from their call list they hang up. Report them to the FTC, that's what I did

This company is a total scammer. All they want is your money and not even negotiating with the creditor. Please don’t be a victim.