Tapestry, IncReviews of coachoutlet.com

I received a wrong bag and their AI assistant doesn't help at all!

Received the wrong bag, sent it to Europe paid shipping and customs (twice the value of a bag) just to discover that I had received the wrong bag!

I ordered a bag on Dec. 7, 2023 and it took over a week to get an email saying it was processed. Only for them to cancel my order two days later saying it "was so popular it sold out". Yet right now the item is still on the website at a much higher price than when I ordered it. They are liars and they waste your time and money! Don't give this company your money.

I really had a very bad experience with Coach. I ordered some of the bags that were in sale and my order was not even shipped for like 15 to 17 days and when I got to know that my order got shipped with some parts of the order or some items in the order were not Shipped because they said that we don't have this item available and then I had to just regret and leave it like that because when they did not ship it when they had the item available they did not ship it at all and when they shipped I didn't receive it. After that I had some gift cards that I used to place an order. I used those gift cards to place an order and then again my purchase got cancelled and they refunded me in the same form that I used to used to place the order, but then again, the gift cards that were issued to me. I didn't receive one of them and when I tried to use the gift card that they sent me and it was invalid. Then I had to contact the third-party company that they used to send the gift cards. They also send me the gift cards again. Those were invalid and it's been like 4 to 5 days now I have been contacted back-and-forth, but I did not receive any kind of solution every single time they say that somebody will give you a call but I didn't receive any call. I really really had a very bad experience with Coach even after ordering a purchase of around almost $500- 1000 still a customer is not being valued, so I don't think so. The my experience was that great but yeah I'll have to think like twice before ordering anything from Coach now.

Very dodgy outfit. Don't abide by the law. Act against customers instructions as to data protection. Avoid at all costs

I paid £199 for a coach bag at the Ashford outlet in June 2023, I used it 5 times max, I took its on holiday in the July 2023, and noticed the stitching on the handle was coming away, I could not use the bag due to the handle being weak from the stitching, I contacted Dan the manager, who insisted I could not replace it as it was just over the 6 weeks policy, he stated that I had to return it to the store for them to see if it could be repaired, on both accounts this would mean me travelling via train 1 hour 23 min each way to take and collect the bag at my expense, I stated that that I was not willing to spend the time and money on a item that was not fit for purpose,. Dan then stated that as a good will gesture he would swap the bag over for the same bag. Two weeks later the same issue has occurred on the new bag. After contacting the store I am back to square one. The stress and bad customer service I have received from this store. None of the above policies are on display, 6 week’s warranty at the expense of £200 is disgraceful. I will not be returning to this shop again, one unhappy customer but will pursue this customers services.

I had a terrible experience with Coach Outlet. I placed an order but I never received the item. The courier returned it to Coach Outlet, and I have been trying to get a refund for over two weeks now. Their customer service team has been unhelpful and refused to let me speak with a supervisor to escalate the issue. I demanded an immediate refund, but they said they can't do anything until they receive the item back. This is not my responsibility since I never received it in the first place. I am deeply disappointed in the level of customer service I have received. I do not recommend Coach Outlet to anyone, and I urge you to shop elsewhere. If you're looking for good customer service and a reliable company, Coach Outlet is not the place to go.

horrible experience. went to their website placed an order and my credit card was charged right away. Site said allow 3-5days or processing and shipment. received confirmation order was successfully placed. waited over a week with order still pending status. my item still available to purchase. over a week later. no word. i utilize their web chat and they tell me. “oh that items is sold out. we won’t be getting anymore stock. i’ll refund ur card and here’s a 25$ gift card. horrible. incompetent. why wasn’t i told when it became sold out. why was i permitted to oder?? incompetent. told them to keep the gift card and i went elsewhere. won’t be visiting their sites or stores again!! i don’t trust them