Lisa W.
Great support
Updated review We had some teething problems with my sons initial coach, but CoachBit have been great and called me to talk through the issues and came up with a number of different options. We opted for a new coach, and I was impressed with the support offered to us. While our first coach was friendly and went out of her way to support my son, I think the expectations set in the initial emails vs in practise lacked alignment. I’d suggest that the first couple of weeks focus on building the relationship and trust (along with some tiny tasks), and ensure that in these first couple of weeks the coach is on time and responsive to all messages sent during the session. I think there are still some process improvement tweaks that could be implemented, hence 4 stars rather than 5, However overall we are impressed with the program and the price and the support we have received.
Response from CoachbitApr 7, 2022
Hi Lisa, I'm really sorry to hear about the experience that you and your son have had with Coachbit so far. We agree that it is extremely important for the coach to be on time every day for their coaching sessions to ensure that they set the right example. In our phone call with you earlier today, we mentioned we've investigated with your son’s current coach to understand the cause behind your experience. We identified a few gaps and opportunities for improvement going forward and will be addressing these as a matter of priority. As discussed, we would love to continue to provide coaching to your son. Given the frustration you've experienced over the last few days, we'll identify a new coach who will partner with you and your son as we move forward together on his coaching journey. Once we've confirmed Harry's new coach we'll connect with you so that Harry can resume coaching again starting next week Monday. Additionally, we've added a free month of coaching for Harry to help get his coaching back on track. If you have any further questions or concerns, send a mail to [email protected]. Regards Mike Cheney Head of Customer Experience




