CoachbitReviews of coachbit.com

Response from CoachbitMay 23, 2025

Hi Nitika, Thank you for sharing your feedback. We're sorry to hear that your experience has not met expectations. Our Customer Success Manager, Robin, has contacted you via email and tried to connect with you by phone. We want to understand better what went wrong and see how we can make this right, including offering a free month of coaching to give your child the support they deserve. We're standing by, and we hope to hear from you soon so we can work together to achieve a better outcome. – The Coachbit Team

Response from CoachbitNov 20, 2024

Hi there, We’re sorry to hear that your experience didn’t meet your expectations. Our goal is always to provide coaching that helps build meaningful habits and addresses the needs of each student. Unfortunately, we aren’t able to identify your account based on this review. Please contact us at [email protected] so we can better understand your concerns and find a solution. Thank you for sharing your feedback - it helps us improve!

Response from CoachbitApr 17, 2024

Hi Al, Thank you for your feedback regarding your experience with us. We are really sorry to hear that the service did not meet your expectations. I've tried searching Al in our systems and can't find any record. Can you please provide us more information? I hope to be able to connect with you to discuss your experience in a bit more detail. I'd like to see how we can improve our coaching experience moving forward. Sincerely, Matt Adamski Head of Customer Success

Response from CoachbitFeb 17, 2023

Dear Sue, Thank you so much for your feedback regarding your experience with us. We are really sorry to hear that the service did not meet your expectations. I tried to call you earlier today to try and understand your concerns in a bit more detail, but was not able to get through. I have also personally reached out to you via email in the last few minutes. I hope to be able to connect with you shortly to discuss your experience in a bit more detail and to see if we can make things right. Regards Matthew Gardner Head of Customer Experience [email protected]

Response from CoachbitJan 31, 2023

Hi Kemi, Thank you for your two reviews - we’re really sorry that we let you down. As confirmed via email, I have refunded your most recent payment due to your mitigating circumstances. I’ve also reached out to see if we can make things right. Regards Matthew Gardner Head of Customer Experience [email protected]

Response from CoachbitJan 31, 2023

Updated Response: Apologies Kemi. I was referring to the fact that both your wife (Yemi) and yourself wrote a 1-star review of our service. Our discourse via email has been in a group, but you are (of course) entitled to each post your frustrations here. I’m genuinely trying to reach out to see how we can make things right. We’re not trying to discredit you. Regards Matthew Gardner Original Response: Hi Kemi, Thank you for your two reviews - we’re really sorry that we let you down. As confirmed via email, I have refunded your most recent payment due to your mitigating circumstances. I’ve also reached out to see if we can make things right. Regards Matthew Gardner Head of Customer Experience [email protected]

Response from CoachbitFeb 26, 2022

Update: Glad you chose to take up the offer of the free 2 months David! :) We're excited to have the opportunity to continue working with your son. ----------------------------------------------------------- Hi David, Thank you for your review. We always appreciate feedback; whether that feedback provides us with an opportunity to celebrate or an opportunity to identify a gap and improve it. We know for many students (like your son) improving their study skills is the most urgent need. Your experience highlights a dual need that many students face. A short-term need to have an external person (parent, teacher or tutor) provide the necessary support to help the struggling student study effectively. This external person is effectively compensating for the lack of skills the student has in order to ensure they are prepared for upcoming tests and assignments. If, however, we only provide short-term support we run the risk of that student becoming dependent on external support. This dependency is one of the main reasons 40% of college undergrad students drop out before completing their degrees. They’ve never developed these skills for themselves because they’ve been able to rely on the external support provided during school. The long-term solution therefore is to coach students to develop these skills for themselves so they become independent learners. Unfortunately, there is no quick fix solution to doing this. The tiny steps approach we use is essential to ensuring students aren’t simply flooded with more information but rather ensure they build and retain the habits and skills they need. In our experience of working with high school students it takes a minimum of 6 months to see significant results. We are 100% confident that your son would develop these skills for himself if he had more time to do so. We would love to offer you 2 free months of coaching so as to give your son that opportunity. Should you wish to take up the offer of 2 months of free coaching please simply send an email to [email protected]. Regardless, we wish you and your son all the best as you work towards helping him develop his study skills. Sincerely, Mike Cheney Head of Customer Experience

Response from CoachbitFeb 3, 2022

Hi Shelley Being told one thing that provides so much promised hope and feeling like that didn’t happen is beyond frustrating – we are really sorry to hear that this has been your experience of Coachbit. We thrive off all levels of reviews, great reviews get shared and celebrated; one star reviews get shared and put on our workshop table with the question of how can we mend what has been broken and what can we learn from it going forward. We help loads of kids with ADHD and other learning disabilities so we are sorry to hear that your experience was not positive. We have processed your cancellation with a refund, and absolutely understand the frustration you must feel. Additionally, we’ve done a deep dive into the context building up to your cancelation so that we can understand exactly where the areas are that we need to address. I’ve consulted with your son’s coach, team lead and learning strategist. Unfortunately, it seems that initial buy-in to the program was not achieved with your son. A lack of engagement limits progress so ensuring that check-ins are consistently attended and interesting for students like your son is an area of focus for us. I know there isn’t anything I can do to change what has already passed but if you are willing, I’d love to speak with you further about how you feel we could have better handled your son’s interaction – especially lining up what we knew before your review and what you expressed in your review. Simply send me a mail [email protected] and I’ll take care of the rest. Sincerely, Mike Cheney Head of Customer Experience