CoachbitReviews of coachbit.com

Response from CoachbitMay 23, 2025

Hi Amberley, Thank you for your honest feedback. We're sorry your experience with Coachbit didn't meet your expectations. We always aim to provide consistent support and clear communication, and we missed the mark in your case. Our Customer Success Manager, Robin, has reached out directly via email and phone to offer a solution that better suits your child's needs. This includes a complimentary month of video coaching to help improve focus, accountability, and communication between you and your son. We'd love the opportunity to make things right and ensure you feel supported as a parent. If you haven't had a chance yet, please check your inbox or let us know the best way to contact you. Thank you again for sharing your experience. We truly appreciate it and are committed to doing better. – The Coachbit Team

Response from CoachbitNov 14, 2024

Hi Abby, Thank you for your feedback regarding your recent experience with us. We are truly sorry about the technical difficulties you experienced which led to cancelling the account. We have since identified and fixed the issues. Our Support team has sent you an email recently to see if we can make things right.

Response from CoachbitFeb 27, 2024

Hi Axel, Thank you for sharing your experience with Coachbit. We truly appreciate your honest feedback as it helps us continually improve our services. We are really sorry to hear that the service did not meet your expectations. We hear your concerns about the goals achieved during the three months and acknowledge that they may not directly correlate with academic performance. Our intention is always to support students in developing habits that contribute to their overall success in life. As for the morning coaching sessions, we're sorry to hear that they felt like more small talk than productive time. Our coaches strive to make every interaction meaningful and valuable. We'll take your feedback into account and communicate this with our coaches to ensure our coaching sessions are focused and purposeful. Regarding the use of smartphones, we understand the concerns about increased screen time. Our aim is to provide a platform that enhances productivity and learning rather than detracts from it. Once again, thank you for taking the time to share your thoughts with us. We're committed to learning from your experience and making the necessary adjustments to provide an impactful and beneficial coaching experience. Sincerely, Matt Adamski Head of Customer Success

Response from CoachbitMay 24, 2023

Hi Mary, Thank you very much for sharing your experience with us. I am really sorry to hear that you think the service is not a good fit for your son. I would love to discuss this further with you on a call to see how we can improve our service moving forward. It would be great if you could reach out to me via email (which I include below this response) so that we can talk through possible solutions to try and improve your son's coaching experience. If there is anything else I can do to assist, please let me know. Regards Matthew Gardner Head of Customer Experience [email protected]

Response from CoachbitMar 2, 2023

Dear Jamie, Thank you for sharing your feedback. We are really sorry to hear that our service did not meet your expectations. We appreciate the opportunity to address your concerns. As discussed during our call today, your feedback is incredibly valuable as we strive to continually improve our services. We take all feedback seriously and will use your feedback to identify opportunities for improvement and refinement in our processes. I hope that the solution we discussed on the call today is satisfactory. We are committed to ensuring that we do whatever we can to make things right in this situation. Please do let me know if there is anything else that you need assistance with. Regards Matthew Gardner Head of Customer Experience [email protected]

Response from CoachbitFeb 21, 2023

Dear Queenie, Thank you so much for your feedback regarding your experience with us. We are really sorry to hear that the service did not meet your expectations. I tried to call you earlier today to understand a bit more about your experience. I have also personally reached out to you via email in the last few minutes. I hope to be able to connect with you shortly to see if we can make things right. Regards Matthew Gardner Head of Customer Experience [email protected]

Response from CoachbitJan 26, 2023

Hi Greg, Thank you so much for leaving your feedback regarding your experience with us. We are really sorry to hear that our service did not meet your expectations. I would like to do everything in my power to rectify this situation. I tried to call you earlier today to understand your concerns in a bit more detail, but was not able to get through to you. I will reach out to you personally via email shortly. I hope to be able to connect with you shortly to discuss your experience in more detail. Regards Matthew Gardner Head of Customer Experience [email protected]

Response from CoachbitDec 5, 2022

Hi Rebecca, Thank you so much for leaving your feedback on your experience with Coachbit. We strive incredibly hard to ensure that we provide each one of our customers with an enjoyable experience, and we are sorry that we have not been able to meet your expectations this time. As per our telephone call today, as a step towards addressing the concerns that you raised, I have issued you a full refund for the payment that you made to us. I appreciate the feedback that you provided to me regarding your experience and I will conduct a further investigation on this over the next few days. Should you wish to discuss the above with me in more detail, you are welcome to send me a direct e-mail using the address below. We wish you all the best moving forward Regards Matthew Gardner Head of Customer Experience [email protected]