Clyde's Leather Company®Reviews of clydesleathercompany.com

I was very impressed with the communication, the detailed instructions on how each product was applied ( and why) and the final result. What seemed daunting first became easy.

This company is an absolute scam. I ordered the leather recolouring balm and noticed after the order had gone through that shipping protection had been added at an extra cost despite me unticking that option. I asked for this to be changed and was told they couldn't refund part of an order but I could cancel the whole order and repurchase. I asked for this to be done and was told a manager would contact me to cancel the order. The next day I got a notification stating that the order had been shipped despite asking for it to be cancelled. When I queried this it took another day to get past their frustrating customer service bot to who I can only assume is the only actual customer service human, Tina Phillips, as she is mentioned in several other reviews here. I was told that the only option would be to pay for international postage to return it, after which they would issue a refund. From the poor grammar displayed in communication and the fact that the email signature block said they had a higher Trustpilot score than they do, I have serious doubts this is a legitimate business and not just drop shipped crap from China. This company is a SCAM, DO NOT BUY FROM HERE.

Customer service was top notch. I ordered the wrong product and they stood behind their promise of giving me an RMA and allowing me to order the right color. It worked perfectly. Thank you! Outstanding quality.

Great product and fast delivery to australua

No stars for service and website. Unknown what product quality will be (I suspect good). Bought a kit I picked what I thought was White on their colour chart but was a greyish called Taupe. Also bought a couple of other things. After 10 frustrating emails and getting the same reply over and over, i still cannot exchange the colour unless I pay an additional $60 or so. Weird and ultra confusing discount and cash-back system. Horrid communication in all. EDIT 10/02/25: eventually received email: "White on its way - no need to return anything" after I had posted the Taupe back at $26 postage. Will add stars once received and if product worth the hassle

Company agreed to a return then provide a broken link to print the return label. So many requests to sort it and even responses apologizing, but still not fixed. Worst customer service!

This appears to be a rip off company. I ordered product, was given delivery dates, after 6 weeks still no product. emailing them resulted in promises to have someone call or contact this never happened. They now ship me a second order, charged the same amount, which if it ever shows up make this a VERY expense product. Calls to them go unanswered. Not BBB approved company. Be aware of dealing with them.

Quick delivery easy product to use