Clutch ChairzReviews of clutchchairs.com

So I have had a Clutch Chair for 2.5 years. Then it broke. Tried to email their company for warranty replacement, and after several attempts with no response I just went ahead and bought the replacement. They printed the shipping label and have set on that for 4+ days with no actual shipment to me. The chairs may be good, but if you have to deal with the company after that, they have horrible customer service. Their BBB score is CRAP

It feels wierd giving such a positiv review when so many reviews of this company is negativ. I ordered a an expensive pewdiepie chair and noticed 1 armrest was not funtioning correctly and the back had a hole in it. I wrote to them and with no delay got sent new parts. The chair feels amazing and is very customisable, wich is great since i spend so much time in it. it really helped my posture.

Build quality is very bad for a €400 chair. Tilt mechanism barely last 6 month before welds begin to warp and need replaced. You get full warranty but good luck getting in touch with customer service to actually get the parts you need. Took me 4 month to get a reply and that is only after threatening them with charge back through my credit card.

I purchased a Clutch chair a couple years ago from their Canadian site the chair was comfortable had all the gaming chair features and looked quality but after just 1 year of use the chairs stitching where you sit started coming apart causing the chair to deform and rip apart over time becoming very uncomfortable. the chair barely lasted a year and a couple months which i paid $400 dollars for so after a while of sitting in a the uncomfortable chair i decided to get customer service to help me out with some compensation i really just wanted a replacement bottom seat for the chair so i could swap it out. i told them my situation all my info and purchase history but then i got ignored by 2 different people after sending emails back and forth twice. I ended up buying a Secret Labs chair after the whole ordeal with no satisfaction on my clutch chair order.

I live in the UK and ordered a pewdiepie chair as a birthday present. I was charged a 40Euro delivery fee when I ordered. I then received a notice from DHL telling me I had to pay a further £92 import duty or the chair would not be delivered. Do not order if you live in the UK.

To start off with, this is with Clutch Chairz at least in Europe, maybe things would've gone better if it was another branch. I forgot to add a review after this happened, better late than never. I purchased an overpriced chair from Clutch, what I was given is a chair of decent quality, I cannot fault their materials too much, although, the paint rubs off easily, and, the stitching could be better for the price, for sure. That being said, where this brand falls down the toilet is their customer service, there is none. I was supposed to get a remote to control the lights on my chair, the remote I received was broken, I contacted them right after I noticed this to get it resolved. Now, if I had been responded to within a reasonable manner, I wouldn't be writing this, but... 42 DAYS later, I got a response stating it was not covered under warranty. It took you 42 days to let me know that a silly plastic remote was not covered under your shady warranty, so, a part of my product is to remain non-functional because your support system is non-functional, great. The only reason this isn't a one-star review is that the chairs themselves could be worse! I will not be buying in future and have recommended against this company since then, avoid at all costs.

First my chair was delivered with a broken part that they never replaced. Now I’m trying to get a replacement mousepad for my desk that I purchased from them because it’s fraying along the entire edge and first they sent me a link to the PewDiePie mousepad which doesn’t even fit my desk. (They know what desk I have because they requested I send pictures which I did, and then they told me they no longer make that mousepad, and then I sent them the link to my exact desk that they still make and sell on their website and they they respond saying it’s because of covid they can’t get the mousepad and my desk is out of warranty. My desk is only 2 months out of the three year warranty and I didn’t even try to pursue warranty because they are awful to work with. I just wanted to buy a replacement pad for my desk I bought from them. How can you still sell a product you have no warranty support for? When I asked them that they said if it was a new one they would give a partial refund to a customer so I guess if you buy a brand new desk and your mousepad or a part on it breaks they won’t actually fix anything and will just screw your over with a poorly made product and just give you “some” money back and expect that to make it ok. Only way that would be ok is if they give all the money back so you can buy a decent desk and chair from a better company. I’ll have to buy a new desk and chair from a more reputable company next time.

This company is absolutely horrible. Customer service is beyond terrible, they keep insisting to send me back parts when the chair is BROKEN off, so no matter how new or undamaged the part is, I won't be able to assemble it back. They left me on read for months. and would not respond unless I directly call them. TERRIBLE people! They send you broken chairs and they want MONEY BACK for return and shipping.. what a bunch of jokers.