Clutch ChairzReviews of clutchchairs.com

Their customer service is ...There's none. I called, emailed, nothing! The chair arrived damaged. NEVER BUY ANYTHING FROM THIS COMPANY!

I purchased their largest chair about 2 years ago. The chair is starting to fall apart already after 2 years. So messaged their customer service as they have a 3 year warranty on the chairs. I did not receive a response from them until I filed a complaint through the BBB. However their response was a joke. They acknowledged 1 out of the 3 issues I was having with the chair. But they blamed the issue on a different part of the warranty which was only covered for 1 year. Problem was that issue they blamed it on wasn't the issue I was reporting to them and when I emailed them to address the other 2 issues they would not reply. Don't waste your time or money on this company. They are not a reputable company, the chairs are poorly made, Clutch doesn't honor their warranty and you are lucky to get a response if there is an issue with the chair.

Customer supports does not answer.

When my package got lost with the shipping company. The support of clutchchairs.com stopped replying and did not honor their duty even though the delivery company agrees it got lost

Had a chair break after 26 months of use. After contacting the company and going back and forth for 2 months they came to the conclusion that they had no spare parts for this model and would not offer any compensation or solution, instead they would begin ignoring my emails. Very disappointed in a chair that supposedly comes with "3 year warranty"

I've nothing more to say other than it's a trash company with a crappy warranty, their chair didn't even hold for 2 years and I'm 100kg. Take your business elsewhere, go with secretlab!

DO NOT ORDER FROM CLUTCH CHAIRZ. They have ZERO customer service and will ignore you if you have any issues at all. They sent me the wrong item and ignored my emails. I filed a credit card dispute and they told my credit card company they would resolve the issue but they haven't and it has been MONTHS. Seriously, this company is horrible, I have filed a complaint with the Better Business Bureau as well. It is a shame that scam companies like this are allowed to exist.

I live in the UK and I received my chair ok and put it together but 18 months later it is essentially in two pieces. The welding under the seat has sheared and the bracket within that has sheared as well. I am 6' 2 and weigh 110 kilos; I don't use this chair for gaming and only use it as an office chair. I contacted the company through their website and asked if this type of problem was normal but have not received a response at all despite having sent a reminder. Do not buy a chair from these people. There isn't any semblance of customer service and you will waste your money. I have since ordered another chair elsewhere.