CloudConeReviews of cloudcone.com

The service has been unusable since the hypervisor outage incident, yet billing for the next cycle has already commenced, and the issue remains unresolved. Ticket#159764

After nearly 14 days, their Sales Team closed the refund ticket I had opened. Their reason was that I had previously submitted another ticket to inquire about the status of their resources. However, I still haven't received my refund at all. I honestly don't understand the logic behind this. How does opening a separate ticket about resource availability justify closing an unresolved refund request? --- Their after-sales service is suck, nobody responds to messages at all. Besides, their website contains a lot of misleading information that makes you think resources are still available for purchase. However, after you actually top up your account and try to deploy, it suddenly shows that no resources are available. I also submitted a support ticket requesting a refund, no response at all. Please consider carefully before using their service!

After 7 years of loyalty, I am warning everyone to avoid CloudCone because they locked my $14/year account without reason. Although I only used the VPS for clean script testing, they unjustly blocked my active service and held my prepaid balance. Their support team has completely ignored my tickets and emails for 14 days now without a single explanation. I am user ngo***hongphuc@, demanding a proper explanation and resolution for this unacceptable treatment.

Be careful before buying services from CloudCone. A few days ago, many servers reportedly lost data, and since last night my server has been completely down. I have tried contacting support multiple times, but there has been no proper response yet. Losing server access and data can seriously affect businesses and clients. Based on my recent experience, I cannot recommend their service right now. I hope they improve their infrastructure stability and customer support in the future.

Ticket #[2640441] has been ignored for 16 days without any refund or response. Horrible customer service.

I had a very disappointing experience with CloudCone. I purchased a yearly VPS plan for $12.99 on April 13th at 00:33. However, the service was completely unusable due to severe packet loss and extremely poor network performance. I could barely use it at all. Because of this, I destroyed the instance within about 9 hours of purchase on the same day. Despite the service clearly not working as expected, CloudCone refused to provide any refund and insisted on keeping the full 12-month payment for a service that didn’t even work for a single day. I contacted support and requested escalation, but the response was simply that my plan is “not eligible for refund” according to their billing terms. This feels very unfair, especially for a new customer who barely used the service due to technical issues. Charging a full yearly fee for less than 10 hours of unusable service is unreasonable and shows a lack of customer care. I would strongly advise others to avoid long-term plans with this provider unless you are 100% sure the service works well in your region. Invoice Reference: #1262880 Ticket: #1608169 Very disappointed.

Hello, This ticket being closed while my refund is still not processed is completely unacceptable. Let me state this clearly: your team failed to deliver the service correctly, failed to handle the cancellation professionally, failed to process the refund within the 7–14 business day timeframe you explicitly provided, and then closed the ticket without resolving the matter. That is not support. That is negligence and extremely poor handling of a paying customer’s case. Your billing team has already had more than enough time. I was promised action, then given delays, then automated replies, then vague statements such as “shortly,” and now the ticket has been closed while the issue remains unresolved. This behavior is irresponsible and reflects very badly on your company. I am requesting one final and direct response from a real human, not a bot and not another generic template. Answer the following clearly: 1. Has the full refund for Invoice #1253251 been processed, yes or no? 2. If yes, on what exact date was it processed? 3. If no, why was the promised 7–14 business day timeframe missed? 4. What is the exact date by which the refund will be completed? 5. Why was this ticket closed before the refund issue was resolved? Do not send another automated message. Do not send another vague estimate. Do not close this ticket again without a proper resolution. If this is not resolved immediately with a clear refund status update, I will proceed with escalating the matter formally through every available channel, including payment dispute procedures and public documentation of the full timeline of this mishandled case. This issue has already taken far longer than reasonable, and your handling from start to finish has been deeply unprofessional. I expect a proper response and a completed refund without any further delays. Ahmed Alali Invoice Reference: #1253251 Ticket: #7201844

Refund delayed beyond promised timeframe, poor support, and no accountability My experience with CloudCone has been extremely disappointing. The service was already delayed from the beginning, and the account was provisioned incorrectly despite me clearly providing the correct white-label hostname in advance. This caused unnecessary delays and prevented me from proceeding properly with my WHMCS integration. After that, I requested cancellation and a full refund. Their support team explicitly told me that the refund would be processed within 7 to 14 business days. That full timeframe passed, and instead of resolving the issue, I received vague and automated responses saying the refund was still “in queue.” At no point did they provide a proper explanation for missing their own deadline. They also failed to give a clear processing date or a meaningful human response when I followed up again. Overall, the handling of this case has been delayed, careless, and unprofessional. Based on my experience, support communication is poor, timelines are not respected, and refund handling is unreliable. I cannot recommend this company.