CloudbedsMore than a PMS, Cloudbeds is hospitality’s only intelligent growth engine — a unified platform powering operations, revenue, distribution, and guest experience for ambitious hoteliers in 150+ countries. With Signals, the industry’s first AI foundation model, properties can anticipate demand, automate operations, and deliver more personal, profitable guest journeys.Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). For more information, visit www.cloudbeds.com.
Cloudbeds (cloudbeds.com) has 519 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Administration & Services · Santa Barbara, California
Excellent
Administration & Services · San Diego, California
Excellent
Administration & Services · Malibu, California
Excellent
Administration & Services · San Jose, California
Excellent
519 approved reviews, newest moderated first
David T.
Dishonest Sales techniques. Very expensive...
Response from CloudbedsSep 30, 2021
We are sorry to hear that you have experienced unpleasant service from our side. Our focus is customer first with a goal to provide an affordable pricing model to support different kinds of business. Please do not hesitate to send us a message at [email protected] so that we can understand your requirements and address your concerns accordingly.
Duncan K.
Software lacks some of the most basic of functions that is needed to run a front desk. One only find this out when trying to find out how to do something, as the Knowledge base / online helps lacks explicit details. There are too many to list in a review. But that list is long and getting longer every day. I have been live for 6 weeks. The support team are very close to being 100% ineffective. Mostly they do not understand the issue but will send ridiculous videos and screen shots showing something else about the software that was not asked about. There are a couple of stars in that team - but they appear to be more senior or second level and are not first responders. The on-boarding process is difficult. again. - lots of confusion over some specific aspect so of the software and how it really works. You can suggest new features - which I do. I do see though that some of the most basic of updates that are needed were requested up to three years ago. Which makes me think - are they really listening to their customers? I really wanted to love this software. But right now cloudbeds needs to step back , fix some basic flaws in 1) the software itself, 2) support system, process and people and 3) start listening to customers.
Response from CloudbedsOct 13, 2021
We would like to say thank you for the constructive feedback and we appreciate the partnership we have been able to build together with you. As a company, we have been closely listening to our customers as we envisioned ourselves to be the trusted partner for every hospitality business including yours. We are always searching for gaps to improve, especially with our system and support. Over time, we have been able to listen and come up with better support and implementation process. Our teams were able to gather valuable information that we have been able to use to revamp the entire Onboarding process. We apologize for any unpleasant experience and we will take notes so that we can provide you with the best service in the future.
Heart Of the Village I.
We are a 9-room Bed&Breakfast in Vermont and have been using Cloudbeds products for 2 years now and have only wonderful positive things to say about the company, its products and its team. No, it is not the cheapest product out there, if you are looking for one. If you are looking for cheap, expect very basic functionality and zero support. In fact, we think Cloudbeds are underpriced - they offer just about everything industry giants are offering, but for a very reasonable price. Their extremely flexible and customizable set of tools is second to none. Go Cloudbeds!
Response from CloudbedsSep 30, 2021
Thank you for your loyal patronage to us and your kind words. We are extremely delighted that you have been satisfied with our system and everything that we have to offer. We are very confident with the ability of our system in providing efficient property management solutions for hoteliers all around the world. Please be seated tight, as we continue to develop great things that we are sure you will love!
Cecilia
para mim satisfaze minhas expetativas e com o hostel. É um sistema fácil de aprender. super recomendo
Response from CloudbedsSep 30, 2021
Obrigada por nos escrever uma avaliação tão incrível, nós valorizamos seu comentário e estamos contentes que esteja satisfeito com Cloudbeds. Nosso objetivo é a garantia de oferta do melhor e mais intuitivo sistema.
Jelena
Very good product for hoteliers and great customer service. Personal attitude to each customer.
Response from CloudbedsSep 28, 2021
Thank you for taking the time to leave us an amazing review and for your kind words, we are thrilled to hear that the system and our support team have met your needs and expectations. "Cheers to more reservations and happier guests!"
Carlos
Ótima escolha, sistema simples de usar, resultados efetivos
Response from CloudbedsSep 30, 2021
Obrigada por separar esse tempo em deixar a sua avaliação, nós valorizamos muito o seu comentário e ficamos muito felizes em ver que está aproveitando Cloudbeds e o nosso sistema super simplificado. Esperamos poder continuar trazendo ótimos resultados para o seu negócio!
Isabela M.
Muito prático e com todas as informações e recursos necessários para a gestão de nossa pousada. Recomendo!!
Response from CloudbedsSep 30, 2021
Obrigada pela sua avaliação, nós realmente ficamos felizes de ver que Cloudbeds tem conseguido prover tudo o que é necessário para o cotidiano de sua empresa.
Jason
they are perfect!
Response from CloudbedsSep 28, 2021
Thank you so much for an amazing review - we are thrilled to hear that Cloudbeds is helping your business. "Cheers to more reservations and happier guests!"